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ABOUT US

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries — Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint — we serve the largest and most respected organizations, institutions, corporations and government entities worldwide.

JOB DESCRIPTION

Applicant Services Representatives interact with our clients’ applicants throughout the background screening process. This call center position provides a unique work experience, combining inbound calls and outbound contact via phone and email in addition to research and detailed analysis.

This is a full time position, and the available shift is 2:00 PM to 10:00 PM (Monday-Friday).

RESPONSIBILITIES

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants

REQUIRED SKILLS

• Strong attention to detail
• Must be able to work in a fast paced, inbound/outbound call center environment
• Must be able to achieve and maintain high volume production
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

EDUCATION

The candidate we are seeking will have at minimum a high school diploma or equivalent.

BENEFITS

• Comprehensive benefits package
• 401 (k) plan with company match
• Paid time off and paid holidays
• Available overtime options
• Casual, smoke free work environment
• Flexible shift availability
• Paid training program / internal employee development
• Gated parking
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Discounts with neighborhood businesses
• LEED Platinum Certified Headquarters with employee gardens

ADDITIONAL INFORMATION

For consideration, please apply below.

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran 

Required Skills Required Experience