Are you a veterinary receptionist or assistant who is looking for a change but still want to work in a pet-friendly environment? Would you like to spend every evening and weekend with your family? Do you like to talk on the phone and have a passion for learning new skills? VetSource is growing and is looking for YOU to join our Hospital Support team! This position is full-time, Monday through Friday. Please apply online with your resume and cover letter.

General Summary: The Veterinary Hospital Support Rep I is responsible for general hospital-facing call center support and related tasks. This position is entry level and does not require a Pharmacy Technician license. Once mastered, the Veterinary Hospital Support Rep I will be eligible to obtain a Pharmacy Technician's license and move to Tier II as available.  

Essential Duties include but are not limited to:

·        Placing wholesale orders

·        Updating pet owner payment information

·        Tracking orders

·        Tier 1 technical support including Log in/register assistance (user name, passwords, VS ID#s and Dr PINs) via phone and email

·        Outbound courtesy calls to veterinary hospitals

·        Data entry and documentation

ORGANIZATIONAL RESPONSIBILITY STATEMENT In addition to the job-specific responsibilities listed above, all employees are expected to support and model VetSource’s Core Value Principles:  Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun!  Employees will be held accountable for knowledge and effective application of these principles.

Experience and Qualifications

The ideal candidate for this position:

·        Thrives in an environment where dogs are present in the workplace.

·        Possesses a positive, can-do attitude – is ‘that person’ who always finds the silver lining in any situation.

·        Exhibits strong interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner, even in difficult situations.

·        Shows a proven ability to work independently and within a team.

·        Possesses excellent writing and phone skills with great attention to detail.

·        Knows his or her way around computers and is comfortable using multiple monitors and programs including email, instant message, Microsoft office suite. Knowledge of veterinary practice management software or SalesForce CRM a plus.

·        Is self- motivated with a strong desire to learn new products and processes quickly.

·        Types 40+ wpm and understands the importance of accurate documentation in a fast-paced, rapidly changing environment.

Supervisory Responsibilities:

·        None

Preferred Qualifications: 

·        6+ months veterinary-related experience (reception or assistant)

·        1+ year Customer Service experience

·        Bilingual a plus

Education: 

·        High School diploma or G.E.D.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k). 

VetSource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.