Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Join Our Team as a Practice Manager!

Are you an experienced Practice Manager with a background as a Registered Veterinary Technician or seasoned Veterinary Assistant? We are looking for a dedicated and skilled professional to oversee daily operations and lead our team at Acacia Pet Clinic. If you have a passion for animal care, strong leadership skills, and a knack for managing a fast-paced veterinary practice, we would love to hear from you! The ideal candidate will possess strong organizational, operational, and leadership abilities and a keen eye for identifying and implementing improvements.

Duties/Responsibilities:

Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

Completes operational requirements by scheduling, assigning employees, and following up on work results.

Evaluates workflow inefficiencies and identifies process improvements.

Reports regularly to the owner and medical director with current status and recommended actions. Implements clinical strategies to improve the quality of medicine.

Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Keeps owner and the medical director informed by reviewing and analyzing special reports, summarizing information, and identifying trends.

Contributes to team effort by accomplishing related results as needed.

Facilitates team meetings and training sessions.

Provides historical reference by defining records retention, protection, retrieval, transfer, and disposal procedures.

Manages Safety and Security Protocols

Maintains office efficiency by planning and implementing clinic and equipment maintenance.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Ensures Acacia Pet Clinic has a management team member available Monday - Friday, 8:00 AM – 7:00 PM.

Manages staff schedules and shift coverage to ensure adequate support during hours of business operations.

Evaluates staff performance and provides development.

Maintains accurate records and documentation files on staff development and performance.

Maintains clinic staff by recruiting, selecting, orienting, and training staff members.

Maintains staff job results by coaching, counseling, disciplining staff, planning, monitoring, and appraising job results.

Promotes a positive work environment and fosters teamwork among staff members.

Addresses staff concerns and escalates issues to the owner and HR team when necessary.

Mentors/coaches support staff and provide growth and development.

Researches strategies to further improve the patient and client experience.

Develops standards and procedures to maximize the patient and client experience.

Resolves client concerns or complaints related to administrative and clinical support with compassion and professionalism.

Partners and collaborates with the team in all service areas to provide excellent service to patients and clients.

Follows/performs any other job-related instructions and duties requested by anyone authorized to give instructions or assignments.

Duties, responsibilities, and activities may change at any time, with or without notice.