Veterinary Receptionist

Charleston Animal Hospital

Veterinary Receptionist

Charleston, SC
Full Time
Paid
  • Responsibilities

    Benefits:

    Uniform Allowance

    Employee Credit

    401(k)

    Company parties

    Health insurance

    Paid time off

    Job Summary

    We are seeking a Veterinary Receptionist / Customer Service Representative to join our team at Charleston Animal Hospital.

    In this role, you will communicate with customers to identify their needs, process requests, de-escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    APPLICANTS MUST BE 18 YEARS OR OLDER TO APPLY

    Benefits/Perks: Full time only, starts after 90 days

    401(k)

    Employee credit

    On-the-job training

    Paid time off

    Uniform allowance

    Health Insurance

    Responsibilities

    Opening and Closing out daily

    Maintaining a clean lobby and reception area

    Ability to use a computer adequately

    Receive a high volume of inbound calls

    Responding to emails

    Checking in and out multiple clients

    Handling of electronic medical records

    Identify the reason for the customer’s call, collect relevant information, and provide solutions

    Making appointment reservations

    Preparing medications and printing drug labels

    Refer to premade scripts for a variety of customer service topics

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Accurate documentation and communication of all client interactions

    Attend trainings to maintain up-to-date skills and knowledge

    General knowledge of veterinary medication and treatments

    Able to lift 60 lbs

    Ability to perform their duties while maintaining their composure during emotional/stressful situations.

    Patience, compassion, and a POSITIVE attitude are expected.

    Qualifications

    High school diploma/GED

    Applicants must have at least 6 months to 1 year prior experience in a veterinary hospital.

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively

    Bilingual is a plus.

    Previous experience with Avimark veterinary software is a plus.

    Please attach references to your resume.

    Job Type: Full-time

    Pay: Will be based on how many years of experience the applicant has had as a veterinary receptionist / veterinary customer service representative.

    Expected hours: 35 – 40 per week

    Schedule:

    Monday to Friday 7:30 am to 6:00 pm, 1 full day off in the work week.

    10.5 hour shift with a 1 hour lunch break

    Holidays / Weekends as needed