POSITION SUMMARY

The Sales and Operations Manager is a strategic leadership role responsible for driving revenue growth and operational efficiency at Maricamp Animal Hospital. This individual will focus heavily on sales performance, including coaching the medical team on client communication, treatment plan conversions, and delivering consistent, measurable results. In addition to managing day-to-day operations, this position is critical in aligning sales processes with business objectives, identifying opportunities to increase average client transaction value, and ensuring the hospital operates efficiently, profitably, and in alignment with company values.

ABOUT THE COMPANY

Our mission is to empower a lifetime of memories, bringing pet health solutions that impact our community. We provide owners with the education they need in order to make a fully informed decision about their pet's health care. We are dedicated to ensuring our patients have the results and success they deserve. Our core values are the backbone of our business and guide our hiring process: we create impact, have discipline, are accountable, in alignment, results-oriented, and inspirational.

Our team holds tremendous value and is an integral part of creating an environment of success and wins from the clients and patients.

We help our team members achieve success in their roles and beyond through the development of their personal, professional, and financial goals - making it a top priority to support our team’s development potential.

OBJECTIVES

Revenue Growth and Sales Enablement (60%)

Develop and implement sales strategies that drive conversion of treatment plan estimates into approved services and surgeries.

Actively coach and train medical team members in effective client communication and consultative selling to improve case acceptance rates and average transaction value.

Track, report, and analyze sales-related KPIs (e.g., conversion rates, transaction value, client retention) to identify coaching opportunities and improvement areas.

Conduct regular reviews of treatment plan presentation techniques to ensure clarity, compliance, and consistency.

Design and lead sales challenges, incentive programs, and recognition strategies to promote a high-performance sales culture.

Operations Management and Optimization (30%)

Streamline workflows and operational processes to improve efficiency, reduce bottlenecks, and enhance service delivery.

Monitor expenses, staffing, and scheduling to support profitability while maintaining high-quality patient care.

Oversee compliance with all regulatory and company policies including OSHA, DEA, EEOC, ADA, and the Department of Labor.

Collaborate with other department leaders to ensure synergy between client services, medical operations, and business goals.

Team Leadership and Development (10%)

Lead, mentor, and hold accountable the medical team in achieving individual and departmental sales and performance targets.

Provide ongoing training and development in both sales and operations

Create a culture of accountability, ownership, and excellence rooted in company core values.

COMPETENCIES

Proven track record in sales leadership, preferably within healthcare, veterinary, or service-oriented environments.

Strong understanding of sales psychology, customer decision-making, and communication strategies that drive service acceptance.

High level of business acumen with the ability to analyze P&L statements and use data to inform sales strategy.

Experience coaching diverse teams with empathy, motivation, and a results-driven approach.

Excellent written and verbal communication skills, especially in explaining value-based treatment plans to clients.

Demonstrates initiative, discipline, and the ability to lead by example while enforcing accountability and standards.

Proficient with Microsoft Office, Google Suite, and veterinary EMR systems (e.g., Cornerstone, AVImark, ezyVet, etc.).

Bilingual in English and Spanish is a plus.

EDUCATION AND EXPERIENCE

Minimum of 3 years of sales experience (required)

Minimum of 2 years experience in a supervisory role (required), veterinary industry preferred

Knowledge of veterinary medicine and customer service best practices

Bilingual English & Spanish is a plus

PHYSICAL REQUIREMENTS

Ability to spend prolonged periods of time standing, sitting, or walking

Must be able to lift at least 25lbs

Travel Required: Up to 15% for Continuing Education & Training

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

Benefits:

Health Insurance Stipend

10% Annunal Incentive Bonus

401(k) with employer match

Vision insurance

Dental Insurance

Short Term Disability

Hospital Indemnity

Cancer Protection Assurance

Critical Care Protection

Accident-Only Insurance

Employee assistance program

Uniform Voucher

In-House Veterinary Care Employee Discount

Paid time off

Employee Discount Program

Professional Development Assistance

Paid Employee Referral Program

Schedule:

Full-time

Business Hours: Monday to Friday 8am-6pm and Saturday, 8am-1pm (this role is typically M-F)

Work setting:

In-person

Compensation:

Salary: $50,000-$70,000 Base with 10% Annual Incentive Bonus

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Maricamp Animal Hospital recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.