Job Description
We are seeking a visionary and results-driven Vice President of Operations to lead our B2B Workforce Solutions Division, which partners with healthcare organizations to create customized educational pathways for upskilling employees into nursing roles. This pivotal leadership role will oversee admissions, enrollment and registration, student services, and career services serving our hospital partners. The ideal candidate will have 10+ years of senior leadership experience, a deep understanding of partnerships, and a strong track record in using data to drive decisions that improve outcomes for both employees and employers.
In this role, you will ensure that our programs are tailored to the needs of healthcare organizations, providing their employees with the necessary skills to transition into nursing careers. Your leadership will directly impact the success of our partnerships, employee development, and the upskilling of healthcare professionals, helping them meet critical workforce needs in the healthcare sector.
Strategic Leadership & Innovation
- Lead the strategic direction and day-to-day operations of admissions, enrollment and registration, student services, and career services in the context of healthcare workforce solutions, focusing on upskilling healthcare employees into nursing positions.
- Collaborate with healthcare partners to design and deliver customized educational pathways that meet the specific needs of hospital staff and align with workforce development goals.
- Ensure the seamless integration of our programs into the operations of partner healthcare organizations, guaranteeing that all solutions are tailored to each hospital’s unique requirements and workforce challenges.
Data-Driven Decision Making
- Leverage data analytics to monitor and measure the effectiveness of programs designed for healthcare employees, tracking key performance indicators (KPIs) like employee progress, retention, and career placement within healthcare organizations.
- Use data insights to continuously refine and improve the pathways provided, ensuring that the employee experience is optimized and that program outcomes exceed expectations for both employees and partners.
- Conduct regular gap analyses and performance evaluations to identify areas of opportunity for operational and programmatic improvements that align with healthcare workforce needs.
Customer-Centric Focus for Healthcare Partners
- Build and maintain strong, collaborative relationships with hospital administrators, HR teams, and other key stakeholders in healthcare organizations to ensure alignment between our educational programs and the hospital’s workforce development goals.
- Act as the key liaison between internal teams and healthcare partners, addressing any operational or programmatic challenges and ensuring continuous alignment with the evolving needs of healthcare employers.
- Create a seamless, supportive experience for employees enrolled in the programs, ensuring they receive the guidance and resources necessary to succeed in their nursing career transition.
Operational Excellence & Program Development
- Oversee the operations of the entire employee upskilling process, from enrollment through career placement, ensuring that each step is tailored to the specific needs of hospital employees transitioning into nursing roles.
- Develop and implement best practices and innovative strategies to improve operational efficiency, enhance program delivery, and ensure positive outcomes for both employees and healthcare clients.
- Continuously assess and improve the student experience, with an emphasis on providing personalized support throughout the learner’s journey, from program entry to graduation and career placement.
Team Leadership & Development
- Lead, mentor, and develop high-performing teams across admissions, enrollment, student services, and career services, fostering a culture of excellence, accountability, and continuous improvement.
- Build and implement training programs to ensure staff members are equipped to deliver exceptional service to healthcare employees and partners.
- Promote internal leadership development and ensure there is a strong succession plan for key operational positions.
- Cross-Functional Collaboration
- Collaborate with other functional areas, including marketing, academic teams, and external healthcare partners, to ensure the programs meet the unique needs of each hospital and align with the broader goals of the workforce solutions division.
- Foster collaboration with hospital leadership to determine the quality assurance metrics that align with both organizational goals and the specific skill requirements of nursing roles.
- Ensure that all educational programs and operational processes remain fully aligned with relevant college compliance standards, hospital compliance regulations, and industry regulatory requirements. This includes overseeing adherence to accreditation standards, state and federal regulations, and healthcare partner-specific policies.
Other duties as assigned
The annual pay range for this position is $130k (minimum), $140k (midpoint), and $150k (maximum).*
*Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.
This position is Hybrid in either Phoenix, AZ or Newport, CA