Vice President of Operations

Z

zTrip BHM

Vice President of Operations

Birmingham, AL
Full Time
Paid
  • Responsibilities

    Be Part of the Transportation Revolution! We are looking for a seasoned Vice President of Operations to lead, guide, and provide strategic direction at our Birmingham, AL location, playing a key role in the growth and success of our taxi business.

    What We Offer You as Vice President of Operations:

    • Health, Dental, Vision, & Life Insurance
    • Unlimited Paid Time Off (PTO)
    • 401(k) with up to 3% company match
    • Holiday Pay

    Key Responsibilities of the Vice President of Operations:

    • Build and sustain strong customer relationships through proactive engagement and outreach initiatives.
    • Lead the recruitment, training, and development of staff and independent contractor drivers, utilizing a comprehensive hiring and retention program.
    • Foster effective communication and collaboration with location staff and support teams.
    • Oversee the vehicle maintenance plan, ensuring fleet readiness to meet service demands.
    • Manage safety and training programs, ensuring compliance with company policies, contractual obligations, and regulatory requirements.
    • Regularly interact with clients to ensure their expectations are consistently met or exceeded.
    • Conduct periodic audits of department performance to ensure continuous improvement.
    • Monitor and analyze key operational metrics daily, weekly, and monthly to ensure goals are being achieved.
    • Manage location metrics, identify potential issues, and create action plans to meet financial, safety, and operational targets.
    • Ensure strict adherence to company policies and procedures.
    • Participate in labor and employee relations activities within the location.
    • Provide valuable insights and information to assist with contract renewals.
    • Lead the development and presentation of the location’s annual budget.

    Required Experience & Qualifications:

    • 5-10 years of experience in Operations Management with leadership responsibilities, including P&L oversight.

    Other Key Qualifications for the Vice President of Operations:

    • Strong interpersonal skills.
    • Commitment to team development and success.
    • Collaborative leadership approach.
    • Proven success in achieving operational goals.