About Servant:
Servant is a virtual company dedicated to empowering mission-driven leaders and organizations within Christian communities. Specializing in digital transformation and product development, Servant serves the vision of purpose-driven individuals and organizations by providing strategic services ranging from business strategy to design and architecture to development.
Position Overview:
At Servant, our foundation is built on building beautiful, elegant, and impactful products and strategies. Without the ability to do this right each time and at scale, no amount of client leadership or industry engagement will allow us to succeed in our mission to see the Global Church grow, thrive, and flourish in the digital era.
The Vice President of Product and Consulting is responsible for shaping and leading the organization's strategic advisory, product development, and creative services practices. This role ensures execution excellence across client engagements, driving high-impact solutions that address challenges such as digital transformation, revenue generation, business repositioning, and brand evolution. Reporting directly to the CEO, the VP of Product and Consulting will build a market-leading function that integrates consulting and product development to enhance Servant's creative impact, strengthen its reputation for thought leadership, and deliver exceptional client-centric results.
Key Responsibilities and Accountabilities:
Strategic Leadership & Vision
- Develop and refine playbooks, templates, and frameworks that represent the Servant Way of serving customers and delivering work.
- Establish best practices that empower teams to deliver on client requests for visibility, revenue generation, and digital transformation.
- Define clear roles, performance metrics, and accountability structures to ensure team alignment with Servant's mission and client objectives.
- Function as a member of the Executive Leadership Team, providing direction and decision-making for near-term issues and long-term strategic initiatives.
- Partner across departments to integrate client strategies with technical feasibility, growth opportunities, and product capabilities.
Client Engagement & Project Ownership
- Lead teams to deliver value-driven, actionable strategies, supporting client goals such as visibility, revenue growth, and digital storytelling.
- Build strong client relationships as a trusted advisor, maintaining long-term partnerships and positioning Servant as a thought leader.
- Represent and amplify the voice of the client within Servant to maintain a client-centric approach across all decision-making forums.
- Maintain a pulse on engagement health and customer sentiment, proactively solving issues while identifying upsell/cross-sell opportunities for revenue generation.
- Oversee a team that ensures projects meet budget, scope, and timeline requirements.
Product Strategy & Development
- Develop and communicate a clear vision for how Servant builds products for its customers, ensuring alignment with business objectives.
- Identify market opportunities and create a roadmap of product capabilities, including product advisory, innovation, management, design, development, optimization, and ongoing customer support.
- Oversee the entire product lifecycle, from ideation to launch, ensuring products meet customer expectations and business goals.
- Constantly explore new ways and tools to streamline and automate product development, ensuring nimbleness, profitability, and high-quality output.
Team Leadership & Development
- Lead and mentor the Consulting, Product Management, Product Design, User Research, Data Science, and Engineering teams.
- Establish best practices and frameworks that represent the Servant Way of serving customers and delivering work.
- Define clear roles, performance metrics, and accountability structures to ensure team alignment with client objectives and mission impact.
Operational & Financial Management
- Ensure business unit profitability by effectively managing resources and allocating talent across consulting and product initiatives.
- Forecast incoming work via the sales pipeline to ensure:
- Talent availability to serve clients.
- Proactive sourcing of contract services through Servant Talent.
- Efficient allocation of team members to maximize delivery and over-deliver on client needs.
- Establish KPIs to measure the effectiveness of consulting and product strategies, tracking client success.
- Collaborate with the Executive Leadership Team to streamline cost and operational processes.
Direct Participation Expectations
- Actively involved with customers, maintaining a 50% billability rate.
- Serve as an active voice in the community through speaking engagements, panels, podcasts, and industry events.
- Travel up to 50% to support client relationships, team leadership, and business development activities.
About You:
- 15+ years of leadership experience at a consultancy with a focus on digital transformation, strategy, and product development.
- Proven ability to lead high-performing teams, mentor talent, and foster a culture of accountability and excellence in a virtual environment.
- Expertise in translating complex challenges into actionable strategies and aligning cross-functional teams to deliver results.
- Client-focused thought leader known for driving innovation and inspiring confidence among stakeholders.
- Agile, collaborative, and able to thrive in a start-up environment where ambiguity exists, priorities shift rapidly, and lean operations are required.
- A “roll up the sleeves” leader who balances strategic vision with hands-on problem-solving.
- Constantly exploring new technologies and methodologies to improve customer solutions and internal processes.
- Experienced in leading and driving change in a remote work environment.
- Passionate about serving others and aligning teams around a vision bigger than themselves.
Why Servant:
Servant values ownership, sacrifice, and deep care. Our core values emphasize serving a purpose greater than oneself, creating Kingdom impact with profitability, and caring deeply about the impact on individuals and the broader ecosystem.
Servant is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.