A growing workforce management (WFM) SaaS provider is seeking a proactive Vice President of Professional Services to drive client satisfaction and lead efficient implementations for enterprise clients. This strategic leader will oversee a geographically distributed team, deliver scalable service models, and build strong relationships with customers, focusing on enterprise-level workforce management solutions. Success in this role means driving high-impact service outcomes, maintaining customer engagement, and creating repeatable processes to optimize value and growth. Position is full-time, direct hire, and fully remote, up to 10% travel for client on-site visits. 

Required Skills:

• 10+ years in Enterprise SaaS or Professional Services leadership, specifically in service operations for large-scale clients
• Proven experience with operational processes, revenue forecasting, and service metrics (CSAT, NPS)
• Strong data analytics and reporting abilities for driving decisions and performance improvements
• Ability to travel monthly and build trusted client relationships

Bonus Skills:

• Experience in HCM, payroll systems, or large enterprise implementations
• Background in managing complex SaaS implementations across multiple sites
• Familiarity with large-scale ERP or compliance-driven implementations in manufacturing or oil & gas sectors
• Hands-on consulting or customer-facing experience with HR, HCM, or compliance solutions

Perks:

• Considerable bonus
• 100% Remote
• Leadership role in a rapidly scaling company with a high-impact focus on enterprise client success
• High visibility across the organization with regular interaction with senior leadership
• Career growth in a fast-paced, dynamic environment