About us:
Southern Air AC, Heating & Plumbing is seeking a reliable and organized Virtual Assistant to support our growing team. The ideal candidate will be responsible for providing administrative and customer support remotely, ensuring smooth daily operations and excellent service for our clients.

Key Responsibilities:

• Manage and respond to customer inquiries via email, phone, and chat.
• Schedule appointments and coordinate service calls for technicians.
• Assist with data entry, record keeping, and maintaining customer databases.
• Prepare and send customer follow-up communications, reminders, and service updates.
• Help manage social media accounts and post content as needed.
• Assist with general administrative tasks, including document preparation and file management.
• Support the team with other tasks as needed.

Qualifications:

• Proven experience as a Virtual Assistant or in a similar administrative role.
• Strong communication and organizational skills.
• Proficient in Microsoft Office Suite and Google Workspace.
• Familiarity with customer service tools and scheduling software is a plus.
• Ability to work independently and prioritize tasks effectively.
• Strong attention to detail and problem-solving skills.