About Us:

AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE, and WBE-owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. **
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Description:

We are seeking compassionate and dedicated Bilingual (English/Spanish) Customer Service Representatives to support individuals impacted by the Oregon Wildfires of 2020. This role is crucial in providing assistance, guidance, and resources to those affected by the disaster as they navigate the recovery process. As a representative for the recovery efforts, you will act as a key point of contact for individuals, ensuring they receive timely and accurate information regarding disaster relief services, available resources, and their eligibility for various assistance programs.

Technical and programmatic training will be provided. Candidates must be willing to work assigned shifts during the program hours of Monday – Friday, 8:00 am to 6:00 pm PST.

Key Responsibilities Include:

• Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies, and procedures.
• Access internal and client systems, interpret screens, update screens, and enter contact notes in automated systems.
• Provide exemplary customer service while educating customers on program features and service offerings.
• Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
• Accurately identify customer accounts to effectively determine program eligibility.
• Be an active listener and take initiative to seek actionable solutions to customer goals or problems.
• Stay abreast of marketing activities and provide feedback on program marketing reactions to continue the development and enhancement of the energy programs.
• Complete all commitments offered to customers promptly; i.e. callbacks, application updates, email responses, etc.
• Identify and resolve customer issues with professionalism and collaboration of cross-functional team members as necessary.
• Perform the assigned duties with minimal supervision, but also work in a team problem-solving environment.
• Follow all policies and guidelines set by the company.
• Maintain confidentiality regarding company and customer information.

Qualifications:

• Former customer service experience required, preferably in a call center setting.
• High school diploma or equivalent required, college degree or some college training preferred.
• Must successfully pass drug and criminal background checks.
• Applicants will be screened for diction, grammar, voice quality, and articulation. Proficiency with computer and customer service skills and experience.
• Entrepreneurial mindset, high energy, and self-motivated, results-oriented person with a strong bias for action and work ethic.
• Ability to work with minimal day-to-day direction.
• Ability to work collaboratively in a matrix-team environment.
• Superior interpersonal skills including courtesy, professionalism, empathy, and cooperative attitude.
• Ability to use a computer and navigate at high functionality.
• An action-oriented and results-driven individual who likes to be the one-stop solution for customers.
• Excellent oral and written communication skills.
• Flexible with the capacity to thrive in a high-change business environment.

Job Type: Full-time, 40 hours per week.

Work Location: Must be located anywhere in the contiguous United States.

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.