Job Description

The Customer Support Specialist position acts as the primary interface providing support services to PostalMate customers by quickly analyzing and optimally resolving any challenges they have using our software products.

PostalMate is a Windows-based retail shipping software that is used in thousands of pack and ship centers across the United States. Our software platform gives pack and ship centers a powerful yet easy to use multi-carrier shipping solution, Point-of-Sale, and Mailbox Management system. We take pride in bringing innovative solutions to our industry and finding new ways to improve the customer experience.

VISIBLE SUPPLY CHAIN MANAGEMENT, parent company of PostalMate, was acquired by A.P. MOLLER-MAERSK in August 2021. Visible SCM has grown into one of the country’s leading providers of shipping, fulfillment, and third party logistics.

RESPONSIBILITIES

• Be the voice of PostalMate – You will interact on the phone, receiving inbound calls coming from the customer and guiding them through any problems or answering questions they may have.
• Provide a positive and respectful client experience while assisting customers to resolve software issues and to provide insight, and training.
• Enter all calls into the ticketing system and track progress on all issues to ensure timely response and resolution.
• Perform other duties as assigned.

REQUIREMENTS

• Strong customer service skills with professional verbal and written communication skills.
• Have a heightened attention to detail, being able to anticipate the customer’s needs.
• Strong learning agility; the ability and willingness to learn new things and then apply that learning to perform successfully in the role.
• Display critical thinking and ability to make appropriate judgment calls where needed.
• You can navigate multiple systems, learn new tools, and effectively troubleshoot.
• Fluency in Spanish is a plus but not mandatory.

EDUCATION AND EXPERIENCE

• Understanding of Microsoft Office, business software with Customer Service experience.
• Background in one or multiple of the following: inbound contact center, product or technical support, retail parcel and shipping industry.
• High school diploma or equivalent.

Apply at:

https://recruiting.paylocity.com/recruiting/jobs/Details/635915/Visible-Supply-Chain-Management/Customer-Support-Specialist

Company Description

Founded as a fulfillment company with a single warehouse in 1992, Visible has grown to become one of the country’s leading providers of shipping, packaging, fulfillment, freight services, warehousing, and logistics. Shipping 127 million packages last year, Visible now ranks second only to Amazon as a USPS Reseller. This resulting bulk buying power saves customers money on shipping costs. Custom packaging services reduce their costs more, by right-sizing packaging dimensions and weights to fit optimal carrier rate brackets. And four bi-coastal warehouses, including Memphis, allow its customers to lower rates even further by optimizing on shipping zones. As a result, Visible now works with 25,000 customers, shipping to almost 140 countries and territories. Its seasoned experts fulfill using proprietary technology that helps them maintain 99.8% fulfillment accuracy and a 99.9% on-time shipping record, while providing customers with end-to-end transparent shipment tracking. With a major focus on parcel shipping, Visible is able to help online retailers better compete with the biggest brand names out there today. Through Visible’s services, online retailers can offer their customers better service, more economical shipping, and faster delivery times. When you join Visible Supply Chain Management, you are becoming involved in one of the fastest-growing supply chain companies in the US (Inc. 5000 rating), and part of a company culture that values Integrity, Progression, Team, and Results.