JOB DESCRIPTION

The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle:

Capture the customer needs

Advice on potential solutions

Work with design & production so the product is manufactured according to the specifications

Perform quality control checks

Schedule installation, delivery or handoff the product to the customer

A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.

The CSR also proactively utilize his/her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources.

RESPONSIBILITIES:

Greet and welcome customers in person, via e-mail or over phone

Listen attentively to the customers needs

Apply consultative sales techniques to define best way to help the customer solve their problem

Process estimates, document details about the orders and follow up with customers

Interact with design and production to make sure the order is processed accurately

Perform quality control

Schedule installation, arrange delivery or notify customer that the order is ready for pickup

Process customer payments and follow up if payments are delayed

Interact with third party venders to source special products

Help in the production area as needed

QUALIFICATIONS

Strong verbal and written communication skills

Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus

Comfortable engaging in sales conversation with customers

Strong organizational and team collaborating skills

Understanding of and experience in the arts and graphic industry preferred

At least two years in retail or inside sales or equivalent experience is preferred

High school diploma is preferred

BENEFITS

Casual and creative work environment

Performance Bonus

Paid training

Formal ongoing training program

Formal on-the-job training program

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.