Job Description

Sundance is looking for a talented and enthusiastic Visual Manager in Fairfax, VA to join our team. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Sundance is a brand that supports artistic endeavors and focuses on the creative process and originality. We are committed to providing world-class service while offering unique products that showcase artistic inspiration. Sundance has grown to be a unique lifestyle brand with a compelling assortment of products and retail stores located in several states.

Summary

The Visual Manager partners with the store management team in driving store sales by offering outstanding customer service, demonstrating persistent attention to detail on product presentation, and maintaining product in-stock position. Must effectively supervise all aspects of merchandise in the store, including in-stock position, tracking key item movement, and executing visual merchandising directive. Must be actively engaged in store operations, maintain a positive energetic work environment, and consistently demonstrate and uphold the Sundance culture with the utmost integrity.

Duties & Responsibilities

Customer Service/Sales

• Manage all aspects of visual merchandise coordination between the store and the support office.
• Consistently exceed the expectations and requirements of both the internal and external customer.
• Listen to customers and use their feedback to improve service levels in the store.
• Achieve budget sales, payroll, and inventory goals.
• Analyze sales trends and develop plans and schedules to maximize profits and minimize costs.
• Execute merchandise standards and display guidelines and floor changes as directed.
• Resolve issues in a timely and cost-effective manner.
• Provide ongoing sales and product training for the staff to achieve sales goals.

Store Teams

• Train staff in product knowledge training and encourage a store environment where turnover is kept to a minimum.
• Provide challenging goals and assignments to ensure all associates are performing to company expectations.
• Motivate and develop associates by providing frequent developmental discussions, product training, sales, and service techniques.
• Assist in writing and delivering store associate reviews.

Standards of Operations

• Maintain disciplines for visual standards and store cleanliness.
• Monitor inventory procedures and see that shrink goals are met.
• Consistently enforce all company policies and procedures.
• Perform opening and closing procedures.
• Keep open and responsive communication with Store Manager as well as the District Manager.

Qualifications

• Associates degree in business, management, or a related field; BS or BA preferred
• Five plus years retail management experience, including previous specialty retail experience with management responsibilities
• Experience with a premium brand retailer
• Experience in an environment where customer service is highly regarded
• Computer literacy including use of Microsoft Outlook, Word, Excel and PowerPoint

Additional Information

If you would like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today.

We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts.

For more information about our culture and brand at Sundance, please visit https://careers.smartrecruiters.com/SundanceHoldingsGroupLLC

For the Sundance Story, visit: https://www.sundancecatalog.com/category/customer+service/about+us.do

Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).