Job Description:

Hire, train, evaluate employees, and manage entire staff

Manage inventory and place orders to vendors

Send out updates to employees and owners on a regular basis

Hold bimonthly meetings for shift leaders, assistant managers and owners for their respective store

Create new schedules

Collect new hire paperwork and be responsible for all employees understanding policies and procedures outlined in new hire paperwork and the employee manual

Start and maintain a training checklist for new employees, and communicate with shift leaders about skills, strengths and weaknesses that new employees possess

Train shift leaders and assistant managers in their new duties

Establish lines of communication with customers, shift leaders, and all employees

Write up employees as needed, coming up with a plan of action to solve problem behaviors, giving recommendations if needed regarding termination

Restock the register nightly for the correct change

Take deposits to the bank several times a week and maintain an accurate count of petty cash

Lead the team, making sure food is made accurately and taken to customers in a timely manner

Show exemplary knowledge of the job and excellent customer service

Deal with upset customers/problems with food in a polite way, making sure the customer is happy

Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued

Communicate with owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low

Communicate with owners about employees: strengths and weaknesses, dependability, customer service, etc.

Manage the break schedule, making sure employees are arriving on time and take appropriate breaks

Lead management meetings with your team

Communicate with owners about new ideas i.e. better methods to improve efficiency, safety, new recipe ideas, etc.

Manage all interviews, evaluations, and training

Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner

Keep the front lobby and outside area clean

Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times

Assist and ring up guests, answer phone calls and take orders over the phone

Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.

Prep food according to proper procedures and insure entire staff is following proper procedures and recipes

Continuously and thoroughly clean the kitchen and lobby

Put away deliveries and keep everything organized

Washing dishes and put away

Communicate with other staff to ensure that all orders are made correctly and in a timely way

Carry out food to customers

Show up on time and take breaks for the appropriate length of time

Complete all opening and closing duties

Follow sanitation guidelines

Stock and rotate food

Adhere to safety procedures

Practice cost-cutting measures

Pitch in and work as a team

Track food quality

Handle specials circumstances

Communicate effectively with coworkers, managers, and owners

Requirements:

Become food certified

Must be able to handle a basic computer, POS system; handling cash and credit cards

Follow health, sanitary, and safety requirements

Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency

Maintain a clean and work appropriate personal appearance

Come to work with a positive attitude, and are willing to work well with others

Leadership abilities and management experience a must

Restaurant experience a must