Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Signing bonus

Vision insurance

SIGNING BONUS - UP TO $1,000

We are a growing pet nutrition company looking for a full-time Customer Service Sales Representative to join our Inbound, Direct to Consumer team. We provide training so whether you are experienced or new to the workforce, you can succeed with us.

Are you a fast learner? Have good common sense and people skills? Would you like to work in a fun but fast paced call center where employees can bring their dogs to work? If so, we would like to hear from you.

Duties/Responsibilities:

Handle an average of 40-60 inbound calls a day

Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease

Answer inquiries from customers concerning products and their uses

Apply knowledge of the field and product features to match products to the needs of clients.

Identify opportunities to up-sell or cross-sell based on customer needs

Maintain customer records in database

Collect and enter orders into CRM

Thoroughly address all customer inquiries, including nutritional aspects of products

Administrative duties such as verifying e-store orders, and processing returns

Perform other related duties as assigned

Required Skills/Abilities:

High School Diploma or Equivalent

Outstanding written and verbal communication

Active listener

Computer literate and willingness to learn

Ability to multi-task and adapt to a fast-paced environment

Prior Call Center experience a plus

Bilingual a plus

This is a full-time position, Monday – Friday. No nights and no weekends.

Monthly uncapped bonuses and contests