Hospitality Associate

V

Vivant

Hospitality Associate

austin, TX
Full Time
Paid
  • Responsibilities

    Vivant is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2020 and headquartered in Austin, Vivant is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments.

    Here at Vivant, we pride ourselves on providing unique and curated travel lifestyle experiences for our clients. Whether you are traveling for business, with your family, or embarking on a solo journey, we are here to bring life to your experiences on the road.

    And that’s exactly what we are all about: Giving Life to Travel.

    Our Hospitality Associates are the face of Vivant and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

    AT VIVANT YOU WILL:

    • Respond to day-to-day guest requests, issues, and other outreach using the Vivant Service Principles
    • Guide guests through the Vivant experience, ensuring they have an amazing first impression
    • Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity, overseeing contractor appointments, etc.)
    • Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
    • Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
    • Maintenance and organization of working spaces including office, storage closets, warehouse, and others, as assigned
    • Travel to multiple Vivant properties throughout the local market, as required using company vehicle

    WHAT WE LOOK FOR:

    • Guest-centric and positive mindset
    • Organized, hardworking, and detail-oriented
    • Comfort with ambiguity and rapidly shifting priorities
    • Thrives in a fast-paced, ever-changing, always challenging startup environment
    • Ability to work effectively both in a team environment as well as independently
    • Comfort in independent problem solving with the humility to ask for help when needed
    • Unintimidated by using mobile apps while in the field for team collaboration and communication
    • Flexible schedule and can work weekends and holidays
    • Ability to lift/carry items and stand/walk for extended periods of time
    • This position requires a smartphone and a car in select markets with a valid Driver’s License, clean driving record, and proof of insurance
    • Experience working in hospitality, service, and/or customer experience preferred
    • College degree is not required
    • This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance
    • Required to work weekends (weekends are our busiest days)
    • This is a full-time, salaried position

    We also have great benefits to make your life easier so you can focus on what you’re best at:

    • Up to $43,000/year salary and weekly payroll
    • Medical, dental, and vision insurance
    • 401(k)
    • Snacks and drinks at the office
    • Frequent and consistent performance assessments and potential incremental raises based on performance
    • Exempt team members have paid time off. Non-exempt team members accrue paid time off.
    • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious, and fun to work-with colleagues!

    We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.