Job Description

WHO WE ARE: 

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. 

WHO WE ARE LOOKING FOR: 

We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career.  As a Customer Solutions Specialist, you will complete a 7-month paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to: customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with customers. 

WHAT YOU WILL BE DOING: 

You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of a Tier 4 Specialist. 

TRAINING: Paid, Mandatory training  

STARTING RATE: $16.00/hr + Commissions 

We want you to grow with us! Potential to make up to $19.50/hr within your first year. 

• Pay increase with training as follows: 

• Tier 2 (90 days) - $16.50 

• Tier 3 (150 days) - $17 

• Tier 4 (210 days) - $18 

• Additional career opportunities available after Tier 4 based on performance - $19.50+

DURING TRAINING YOU WILL LEARN TO: 

• Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience 

• Accurately document and update records in required information systems 

• Deescalate customers and find resolution for complex issues 

• Earn commissions through generating customer referrals and offering promotions, products, and services

WHAT WILL MAKE YOU SUCCESSFUL: 

• Ability to thrive in a high-volume contact center 

• A sense of success and value from solving customer concerns 

• A high degree of resiliency and “bounce-back” due to escalated customers 

• Passion for helping others; going above and beyond for customers and teammates 

• Excellent communication (both verbal and written) and relationship-building skills 

• Ability to multitask with ease, effectively prioritize tasks and be a self-starter 

• Demonstrated problem-solving skills 

• Demonstrated tech-savviness, Prior technical exposure, or interest 

• Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus 

• Ability to maintain a high level of confidentiality 

• Innate desire to learn and develop

MINIMUM REQUIREMENTS:  

• MUST BE LOCATED IN UTAH, SALT LAKE OR WASATCH COUNTIES

• Must be at least 18 years of age 

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

WORK-FROM-HOME REQUIREMENTS:  

• Equipment will be provided by Vivint that you will need to pick up from our office in Lindon, UT. VIVINT WILL NOT SHIP EQUIPMENT.

• Understand you cannot be the primary caregiver for any children, other people, or pets while on shift. 

• Be able to type a minimum of 35 wpm 

• Have a quiet and private location from which to work

WHY YOU’LL LOVE WORKING HERE: 

• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more at our corporate office in Provo and Logan, Utah 

• Part-time and Full-time options 

• No Weekends 

• Flexible scheduling – must be able to commit to your schedule for the first 90 days 

• Mental health resources, including free, professional, and confidential counseling services available 24/7. 

• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans 

• Employee pricing on Vivint products 

• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization 

• Career development and leadership opportunities 

• Discounts with various national companies and vendors

COMPANY BENEFITS:  

• 10 Paid Holidays 

• Paid/Unpaid time off 

• Medical/dental/vision/life coverage 

• 401(k) Plan + Employer Match 

• Paid Maternity, Paternity, & Adoption Leave 

• Career Development and Leadership opportunities

VIVINT VALUES: 

• Honesty and Integrity Come First – Do the right thing 

• Customer Obsession is Our Advantage – A relentless passion to serve the customer 

• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood 

• We Win Together – Individuals win games; teams win championships 

• Exceptional is Expected – Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE: 

• https://www.youtube.com/watch?v=d2f4KguloeU  

• Vivint.com/Careers 

• https://www.vivint.com/company/about-us

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment.  We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site. 

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Company Description

Vivint is a leading smart home company in North America. Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.