Job Description

WHO WE ARE:  

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. 

Would you like to use your customer service skills to profoundly impact lives and receive customer testimonials like this? 

“Vivint dispatched the fire department, and I ran to get our five young children out of the house…. Vivint saved our lives” 

“I’d like to thank Vivint staff and the Monitoring Professional who scared the robbers out of my house.” 

JOIN OUR NATIONAL AWARD-WINNING ALARM MONITORING TEAM! Vivint’s Alarm Monitoring Specialists protect families and property 24/7. Our Monitoring Specialists take on an especially vital role to ensure the safety of our customers, including (1) Properly respond to alarm signals from our customers’ alarm systems (2) Dispatch emergency signals to police, fire, and medical agencies. (3) Provide world-class customer service to our customers in their time of need. 

TRAINING: PAID, MANDATORY 4 WEEKS 

Starting Rate: $15.00/hr  

We want you to grow with us! Potential to make up to $19.50/hr within your first year. 

• PAY INCREASE: $16.00/HR AFTER FULLY TRAINED + SHIFT DIFFERENTIALS + $2/HR-$3/HR BONUS FOR TOP PERFORMERS. Performance bonus is based on individual performance quality metrics.  

• Additional $1.00 per hour for bi-lingual Spanish/English speakers. 

• Earn commissions through generating customer referrals.

DUTIES AND RESPONSIBILITIES: 

• You must be able to complete a 2-week new hire classroom training and 2-week hands-on training.  

• Monitoring Specialists will be trained in the standard operating procedures to handle alarms. 

• Monitoring Specialists must be able to obtain a Burglar Alarm License as mandated by the states requiring registration/licensing.  

• Dispatch police, fire or EMS when needed. 

• Notify customers of non-emergency signals. 

• Notify account contacts of emergency signals after dispatch. 

• Receive and process inbound calls requesting information. 

• Position requires weekend, holiday, and shift work and may require mandatory overtime. 

• Generate customer referrals.

REQUIRED SKILLS AND EXPERIENCE:  

• Knowledge of and familiarity with computers, Microsoft Office applications, and the internet. 

• World-class customer service and interpersonal skills. 

• Ability to use discretion and problem analysis. 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

• One year customer service experience preferred, but not required 

• High School Diploma or equivalent. 

• Extensive training will be provided before taking emergency calls. 

• Highly dependable with regular and punctual attendance. 

• Confident and prepared to initiate promotional conversations with customers.

EQUIPMENT REQUIREMENTS:  

• Must be able to provide your own equipment. This entails: 

• A computer (laptop or desktop) that runs Windows 10 (PLEASE NOTE OUR REMOTE-BASED SOFTWARE DOES NOT WORK WITH APPLE/MAC PRODUCTS, TABLETS, OR CHROMEBOOKS.) 

• Computer must have at least 8 GB RAM. 

• A USB wired headset equipped with a microphone. 

• Must have reliable internet: 10 MBPS download and 5 MBPS upload speeds 

• Must have a wired internet connection

WORK ENVIRONMENT REQUIREMENTS:  

• MUST BE LOCATED IN UTAH OR MINNESOTA

• UNDERSTAND YOU CANNOT BE THE PRIMARY CAREGIVER FOR ANY CHILDREN, OTHER PEOPLE, OR PETS WHILE ON SHIFT. 

• Be able to type a minimum of 35 wpm 

• Have a quiet and private location from which to work

WHY YOU’LL LOVE WORKING HERE:  

• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more at our corporate office in Provo and Logan, Utah 

• Part-time and Full-time options 

• Flexible scheduling – must be able to commit to your schedule for the first 90 days 

• Mental health resources, including free, professional, and confidential counseling services available 24/7. 

• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans 

• Employee pricing on Vivint products 

• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization 

• Career development and leadership opportunities 

• Discounts with various national companies and vendors

COMPANY BENEFITS: 

• 10 Paid Holidays 

• Paid/Unpaid time off 

• Medical/dental/vision/life coverage 

• 401(k) Plan + Employer Match 

• Paid Maternity, Paternity, & Adoption Leave 

• Career Development and Leadership opportunities

VIVINT VALUES: 

• Honesty and Integrity Come First – Do the right thing 

• Customer Obsession is Our Advantage – A relentless passion to serve the customer 

• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood 

• We Win Together – Individuals win games; teams win championships 

• Exceptional is Expected – Talk is cheap; create value, not just motion 

• We Give Back: Helping people is core to our DNA

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE: 

• https://www.youtube.com/watch?v=d2f4KguloeU  

• Vivint.com/Careers 

• https://www.vivint.com/company/about-us

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site. 

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Company Description

Vivint is a leading smart home company in North America. Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.