Job Description

Founded in South California in 2009, VIVOSUN is a leading-manufacturer of indoor horticultural equipment, supplying growers around the world with the highest quality equipment to start their own indoor gardens. As one of the top global indoor gardening and hydroponic manufacturers and suppliers, we serve OEM and ODM customers from over 50 countries, and offer over 200 products ranging from reflectors, ballasts, bulbs, lamps, filters, fans, and more - everything you need to build complete indoor gardening and hydroponic systems.

We are a team of international, dedicated, collaborative professionals with a passionate attitude for work and life. We offer competitive salary, great benefit and big room to grow. We respect everyone in our team and all your hard work. Come and join us, we will grow as a strong team.

Currently we are looking for an experienced customer service specialist. The ideal candidate would be committed and willing to take responsibility as an valuable addendum to our team. We look forward to working with you in the near future.

Position Summary:

Answer customer inquiries through telephone calls or e-mail, problem-solve with customers with good customer service skill. Serve as the initial point of customer contact for issues within the organization.

• Work Schedule: 9am--6pm
• Competitive pay
• Full coverage of medical/dental insurance
• 401K matching
• Paid time off
• Good growth potential
• Increased pay for the right candidate

Responsibilities:

• Handle specific Inbound/Outbound calls from customers.
• Recognize individual customer service needs and provide resolutions at the first point of contact.
• Troubleshoot common issues with a product or service.
• Follow up with customers in a timely manner.
• Send daily reports on phone calls to different E-Commerce groups in the company.
• Escalate calls to supervisor when necessary and appropriate.
• Collaborate with other departments to find appropriate solutions.
• Let customers or clients know about additional products or services.

Qualifications:

• High School Diploma or GED required
• At least 1 year of experience in sale/customer service
• Experience working with E-commerce platforms including Amazon, eBay, or other websites
• Basic knowledge of excel
• Mandarin speaking is highly desired
• Excellent interpersonal and customer service skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to work in a fast-paced environment
• Can work independently and as a team
• Ability to organize and prioritize a variety of tasks/projects

Please note: The actual activities may vary beyond the description provided but the nature of the work will remain the same. Furthermore, this does not establish a contract for employment and these are subject to change at the discretion of the employer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

Founded in South California in 2009, VIVOSUN is a leading-manufacturer of indoor horticultural equipment, supplying growers around the world with the highest quality equipment to start their own indoor gardens. As one of the top global indoor gardening and hydroponic manufacturers and suppliers, we serve OEM and ODM customers from over 50 countries, and offer over 200 products ranging from reflectors, ballasts, bulbs, lamps, filters, fans, and more - everything you need to build complete indoor gardening and hydroponic systems.