Job Description
VOCA has an immediate opening available for remote CLIENT SERVICES CONSULTANT professionals in the CENTRAL US! Interested candidates please email your resume to Brandon Jorgensen at bjorgensen@myvoca.com and call 531-242-4117. Thank you!
JOB DESCRIPTION:
THE POSITION
- Client Services Consultant (CSC) is responsible for the efficient delivery of our client's services to their clients.
- This position will work closely with vendors, client hiring managers and cross-functional teams, utilizing award-winning software, WAND, to ensure smooth service delivery.
DAY IN THE LIFE
- A typical day may involve activities such as briefing suppliers, arranging interviews, discussing candidates with hiring managers, conducting pre-employment checks, handling Employee Relations cases, and carrying out induction meetings for new employees. Specific activities will vary based on client and location.
KEY RESPONSIBILITIES
- CSC is responsible for the day-to-day delivery of our client's products/services.
- The CSC must maintain quality customer service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work.
- Depending on the size of the team, the CSC scope of responsibilities may be limited to one product/service (payroll, compliance, or staffing desk), one vertical (clinical or non-clinical), or may span over multiple product lines and areas.
- Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations function efficiently; identify and implement new processes to enhance current processes and to strengthen efficiencies.
FOR PAYROLL DESK:
- Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND records.
- Handle critical Employee Relations issues, requesting support and guidance as required.
- Resolve and follow through, in a timely manner, all issues related to the worker.
- Escalate to the PM any serious issues that may jeopardize RS’s position with the client, staffing supplier, or may require the involvement of senior RS resources.
FOR STAFFING DESK:
- Facilitate the fulfillment of temporary requisitions through our client's system and efficiently manage the relationship/interaction of staffing desk suppliers and managers.
- Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success.
- Resolve and follow through, in a timely manner, all issues related to the worker, manager, and staffing agency.
- Coordinate and deliver annual Supplier Forum.
- Rate negotiation with vendors on the client’s behalf.
COMPLIANCE:
- Partner and support the compliance department with all compliance matters.
QUALIFICATIONS:
- Customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
- Microsoft Excel experience is needed. The program is utilized heavily.
- 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP, or customer service is preferred.
- Strong communication skills with the ability to connect effectively across all layers of the organization.
- Experience in healthcare staffing or operations for healthcare or clinical environments preferred.
SHIFT:
VOCA: THE SPIRIT OF WORK
Company Description
Voca is a relationship organization focused on uniting talented individuals with exceptional companies.
At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.
We work throughout the United States, with our corporate office based in Rochester, Minnesota.
Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help.
Voca: The Spirit of Work