Job Description: STSI(Softthink Solutions Inc) is seeking a full-time, on-site Vocera System Administrator to manage and support Vocera communication solutions. The administrator will oversee the ongoing functionality, optimization, training, and satisfaction related to the Vocera system, ensuring seamless communication for all users across the facility.

Key Responsibilities:

Maintain and update processes for managing Vocera database data and devices.

Add, delete, and update user, group, and address book entries.

Conduct semi-annual reviews of user, group, and address book information.

Manage devices, including ownership changes, troubleshooting, repairs, and replacements.

Coordinate budget planning for equipment replacement and maintain spare equipment inventory.

Apply service packs and hotfixes (remote support).

Perform system health analyses every six months.

Refine deployment call flows to enhance system usability.

Develop and deliver training for new employees and system upgrades.

Maintain training materials for user self-review and refresher sessions.

Onboard new Vocera users and monitor system usage for performance optimization.

Maintain at least a 10% Super User population across all shifts.

Establish and maintain processes for reporting and resolving Vocera issues.

Escalate network, server, or Vocera-specific product issues as needed.

Track and trend issues to identify and implement process improvements.

Generate and schedule reports based on user requests.

Consult with units to optimize system and user performance based on report data.

Provide monthly reports and recommendations for system enhancements.

Develop and administer annual user satisfaction surveys to collect formal feedback and actionable insights.

Facilitate bi-monthly user group meetings to discuss issues, lessons learned, and process improvements.

Implement approved program management changes to enhance user satisfaction and usability of the Vocera system.

Qualifications:

Proven experience managing and supporting Vocera communication systems or similar technology.

Strong understanding of database and device management practices.

Experience delivering technical training and maintaining training materials.

Ability to analyze reports and provide actionable recommendations.

Excellent problem-solving skills with the ability to identify trends and optimize processes.

Strong communication and interpersonal skills to engage effectively with end users and stakeholders.

Experience in issue escalation and resolution processes.

Preferred Skills:

Familiarity with healthcare environments or government facilities.

Certification or training in Vocera systems.

Experience with system health analysis and optimization.