Job Description

• Achieve or exceed personal sales and productivity standards
• Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
• Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
• Communicate with personal clientele through phone or mail in regards to in-store events, new merchandise arrivals, sales follow-up, birthdays, etc.
• Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries
• Educate customers on specific product features and benefits on various types of merchandise
• Resolve all customer service issues and partner with the GM or AGM with issues outside of company policies
• Perform operational duties such as visual merchandising, maintaining store cleanliness, replenishing stock, and other related activities
• Recommend, select, and assist with locating or obtaining merchandise based on customer needs and desires
• Handle all POS transactions accurately; sales, refunds and exchanges
• Demonstrate values and behaviours consistent with the Canada Goose’s culture
• Performing other duties as assigned

EDUCATION, QUALIFICATIONS AND EXPERIENCE:

• Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment
• Experience working with affluent and luxury brands an asset
• Proven track record of successful sales experience, exceeding quota
• Flagship or high profile locations and brands

KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
• Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision
• Excellent attention to detail, taking initiative, and promotes a positive working environment
• Ability to work well with others to collectively exceed store sales
• Strong negotiation skills combined with an adaptable approach to selling
• Ability to establish and maintain strong interpersonal relationships
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and know when to seek guidance
• Advanced skills in Microsoft Office; specifically Word and Excel

Additional Information All your information will be kept confidential according to EEO guidelines.

WHAT’S IN IT FOR YOU?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.