Responsibilities

Volunteer Management

• Recruit, screen, and onboard new volunteers through community outreach, digital platforms, and local partnerships.

• Develop and deliver orientation and ongoing training for volunteers to ensure they are well-prepared and supported.

• Match volunteers with appropriate roles and responsibilities based on skills, interests, and program needs.

• Maintain accurate records of volunteer hours, assignments, and performance using a volunteer management system.

• Plan and execute volunteer appreciation events, recognition initiatives, and feedback surveys to foster engagement and retention.

Program Support & Coordination

• Collaborate with program staff to assess volunteer needs and develop roles that support service delivery.

• Monitor volunteer activities to ensure quality service and compliance with organizational policies.

• Resolve volunteer concerns and performance issues professionally and in a timely manner.

• Regularly assess the effectiveness of the volunteer program and implement improvements as needed.

Community Outreach & Engagement

• Represent the organization at community events, fairs, and partner meetings to promote volunteer opportunities.

• Develop outreach materials and work with the Communications team to create social media and newsletter content related to volunteer engagement.

• Cultivate relationships with schools, civic groups, and other potential volunteer sources.

Qualifications & Requirements

Required:

• Bachelor's degree in Human Services, Nonprofit Management, Communications, or a related field (or equivalent experience).

• Minimum of 2 years of experience coordinating volunteers or managing community engagement in a nonprofit or social services setting.

• Strong organizational and time management skills with the ability to multitask and prioritize.

• Excellent interpersonal and communication skills—both verbal and written.

• Comfortable speaking to groups and leading trainings.

• Proficiency in Microsoft Office Suite and experience with volunteer or donor management systems.

• Must pass background and reference checks.

Preferred:

• Experience working with vulnerable populations such as seniors, individuals with disabilities, or veterans.

• Bilingual or multilingual abilities.

• Familiarity with platforms like VolunteerMatch, HandsOn Connect, or Salesforce.

Benefits

We value the contributions of our team and offer a supportive, inclusive, and mission-driven workplace. Benefits include:

• Competitive salary

• Health, dental, and vision insurance

• Generous paid time off (vacation, sick leave, holidays)

• Flexible scheduling and potential for hybrid work