The Volunteer Services Coordinator is responsible for developing, managing and maintaining the volunteer program and coordinating and managing volunteer staff at the House and Family Room. This position coordinates volunteer staffing to ensure Ronald McDonald House Charities of Northwest Florida has the necessary resources and community goodwill to support the mission, goals, and objectives as set forth by the Board of Directors. The Volunteer Services Coordinator should represent the Charity in a positive manner in the community and continue to recruit volunteers committed to the mission.

Essential Functions

• Supports the charity through development and daily management of the volunteer program.
• Develops and maintains hospital relationships to assist with the volunteer onboarding at the Family Room.
• Manages and staffs the front desk with volunteers to ensure donors, families, and volunteers are welcomed.
• Cultivates, solicits, and stewards volunteers.
• Staffs, coordinates and facilitates the in-house volunteer program and the family meal program.
• Works closely with the Operations team to walk the grounds and facility to identify any maintenance or housekeeping issues.
• Staffs, coordinates and facilitates the volunteers needed for special events in collaboration with the Development team.
• Assists the Development team with sponsorships and in-kind donations.
• Develops and implements effective recruitment/retention strategies.
• Secures in-kind donations based on family and House needs.
• Builds and maintains community relationships with educational and service organizations.
• Works in collaboration with the Programs team to maintain and recruit community partners.
• Conducts engaging volunteer orientation.
• Identifies and participates in opportunities to speak about the RMHC mission including volunteer fairs, church project fairs, schools, and civic group presentations.
• Responsible for maintaining accurate records in the volunteer database and reports data to the Director of Programs.
• Works closely with the Operations team to coordinate large groups.
• Manages the pop tab program.
• Organizes and coordinates in-House events, including in-kind donor recognition.
• Maintains supportive and open communication to ensure volunteer needs are met or handle any issues.
• Trains volunteers in their positions and provides continuous training for the front desk volunteers.
• Responsible for kitchen inventory and ordering groceries.
• Manages the Life Skills Program.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The employee must regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; sit and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell.

Position description is for informational purposes and is not an exhaustive list of all responsibilities. Additional duties that are consistent with the responsibility level of this position may be assigned.

Equal Opportunity Employment Statement

Ronald McDonald House Charities of Northwest Florida is committed to equal employment opportunity both in principal and in fact. All employment decisions including, without limitation, decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, termination, layoff, return from layoff, and other terms, conditions and privileges of employment, are based on individual qualifications, without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, marital status or any other status not listed here protected by law.