Job Description

CHANGE MANAGEMENT CONSULTANT

Our consultancy is looking for highly motivated and talented consultants. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. Ideal candidates would possess 3-5 years in change management, including previous client-facing consulting experience. Must be willing to travel up to 50% as required by client engagements.

RESPONSIBILITIES

• Develop and implement comprehensive change management strategies in compliance with client’s change management methodologies (Prosci) in order to drive adoption of new business processes and technology solutions
• Lead/facilitate meetings with client to ensure an understanding of the current organizational culture, project objectives, and success criteria
• Develop project strategies and actionable plans, including stakeholder engagement, communications, leadership alignment, organization transition, change readiness, risk mitigation, recommendations, and end-user training
• Execute plans in accordance with project plans, tools, and methods
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
• Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the proposed business and/or technology transformation
• Create and apply change management measurement methods in order to track utilization, adoption, change management efficacy and make recommendations for continuous improvement
• Create presentations, reports and other deliverables for clients related to change management findings, strategy and recommendations
• Provide thought-leadership related to maturing client’s organizational change management governance, practices, processes and tools.

DESIRED SKILLS

• Previous consulting and/or client-facing experience preferred
• Experience and knowledge of change management principles, methodologies and tools; Prosci® change management certification preferred
• Strong facilitation skills, and solid verbal and written communication skills
• Strong Word, Excel and PowerPoint skills
• Experience with large-scale organizational change efforts
• Exceptional communication skills, both written and verbal; ability to clearly articulate messages to a variety of audiences
• Ability to both develop and implement transformational/change strategies
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Familiarity with contact center environments and supporting customer experience efforts a plus
• Familiarity with survey design, tools and analysis is a plus
• Familiarity with process definition and documentation is a plus

COMPENSATION

• Total cash compensation (base plus bonus) for this role is targeted to be in the $70-85k range annually. In addition, health, dental, vision, disability, and life insurance. retirement benefits and vacation benefits are provided.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Company Description

We are management consultants who partner with clients to design and build modern customer care practices. We work in contact centers and back offices to improve customer experience. Our work is holistic -- considering people, process and technology.