Automotive Service Advisor

Nissan of Duarte

Automotive Service Advisor

Duarte, CA
Full Time
Paid
  • Responsibilities

    As an experienced Automotive Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. We will offer production bonuses to encourage growth.

    What We Offer

    • Competitive Compensation Packages

    • Mentorship and coaching

    • Excellent Opportunities for Career Growth

    • We’re all on the same Team atmosphere

    • Medical, Dental, Vision, Life and AD&D for both employee and family

    • Vacation, Holiday, Illness PTO options

    RESPONSIBILITIES:

    • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

    • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

    • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

    • Ensures that the daily inventory of technicians' time is consistently sold to service customers.

    • Distribute work between technicians efficiently

    REQUIREMENTS:

    • Organized and friendly personality

    • Dealership experience is required

    • Knowledge of dealership drive lane

    • Demonstrated ability to manage others

    • Valid in-state driver's license