Job Description

Job Description

We are seeking a Tier 1 Support Engineer to provide onsite and in-house service bench support to customers in Arkansas. As a Support Engineer, you are responsible for providing remote and onsite support for end users and mission-critical systems. This is a fast-paced, constantly evolving environment, focused on high-quality service, so you'll need to be up for a challenge.

RESPONSIBILITIES

• Resolve issues for clients via phone, in person, or electronically
• Travel to customer sites as needed, sometimes overnight
• Provide support for end users, applications, devices, and systems
  • Communication with customers as required to keep them informed of incident progress, notifying them of impending changes​
  • Responsible for entering time and expenses in ConnectWise Manage
  • Provide technical assistance with computer hardware and software
    • Devices - Laptops, Desktops, Chromebooks, Tablets, Charging Carts
    • Operating Systems - Windows, Chrome
    • Applications - Office, Antivirus, RMM, Box, Dropbox, Google Drive, etc.
  • Provide technical assistance with audio/video systems such as projectors, displays, interactive displays, document cameras, web cameras, speakers, cabling, etc
• Installation and replacement of network devices such as routers, firewalls, switches, UPS, and wireless devices
• Inventory of all customer devices

QUALIFICATIONS/SKILLS

• Technical
  • Experience configuring and troubleshooting Microsoft Office as well as other line of business applications
  • Experience with remote monitoring & management tools
  • Experience with Windows deployment
  • Experience with physical device diagnosis and repair
  • MSP experience, multiple customer experience preferred
  • Experience with classroom & conference room A/V systems
  • Administration/deployment of Windows 7+ desktop operating systems
  • Basic administration of Windows Server 2008, 2012, & 2016 with Active Directory
  • Basic administration of Office 365
  • Basic administration of G-Suite​
• Personal
  • Reliable transportation
  • Ability to travel, even on short notice
  • Operates as a team player
  • Excellent communication skills (verbal & written)
  • Excellent documentation skills
  • Very good analytical skills and issue prioritization
  • Good time management with an ability to work on a number of projects and tasks concurrently, setting own agendas and effectively prioritizing work
  • Strong enthusiasm for technology
  • Demonstrates thoroughness and attention to detail
  • Ability to generate and implement procedures
  • Ability to adapt to a rapidly changing environment
  • Ability to work under pressure

BENEFITS

We offer an environment for career-driven, customer focused individuals seeking to make a solid contribution to our company and customer’s objectives. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then WIRED! is the place to build your career.

A position at WIRED! offers:

• Competitive salary
• Medical, dental, vision benefits
• 401K with a company match
• Paid time off
• Cell phone, laptop, and tools
• Training and certifications

WIRED! is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Company Description

WIRED! Technology Partners, founded in 1991, is a group of dedicated tech professionals that have a solid background, knowledge and focus on small businesses and K-12 schools in 7 states. WIRED! is a managed service provider offering complete outsourced IT services.

Company Description

WIRED! Technology Partners, founded in 1991, is a group of dedicated tech professionals that have a solid background, knowledge and focus on small businesses and K-12 schools in 7 states. WIRED! is a managed service provider offering complete outsourced IT services.