Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving product issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Ability to cope with stressful situations patiently and calmly
• Previous experience in customer service or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with Zendesk huge plus
• Experience with ShipRush and/or ShipStation a plus
• Experience with Shopify admin a plus
• Experience using Google Sheets and Docs a must

DUTIES INCLUDE:

• Answering phones
• Responding to emails
• Regularly updating customer service tickets in ZenDesk
• Communicating clearly with operations and ownership to resolve customer complaints
• Updating tracking sheets in Excel and Google Sheets

Company Description

WonderFold Wagon is more than just a stroller wagon company. Our products combine the ultimate design along with important safety features that will allow parents to rest easier knowing that their children are safe and having fun.