Job Description

As a Technical Support L1, you’ll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers.

Requirements for the Role:

1-2 years of experience working in technical support or a customer service position.

Open source content management systems.

WordPress: knowledge of WordPress, Plugins, and Themes.

Knowledge of DNS and SSL.

You understand the usage of file systems and the tools for remotely managing web content on a web or file server.

Knowledge of Linux Command Line.

You have experience with StudioPress and/or the Genesis framework.

You have previous experience with online Chat and/or instant messaging tools.

You have previously worked with customers via phone support.

Understanding of the core error codes associated with web hosting.

Company Description

We're on a mission to help customers win online. We’re a new breed of technology company at the intersection of software innovation and service. Our platform provides brands the solutions they need to create remarkable sites and apps on WordPress that drive their business forward faster. All this is driven by a set of core values that guides us every day.