Waiter & Waitress Job Description

The Waiter/Waitress will take orders and serve food and beverages to Guests in our restaurant. Always aware of Guest satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to Guests. Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable and well attended to at all times

Responsibilities:

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the restaurant

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Look for ways to consolidate service and increase table turns

Present menu, answer questions and make suggestions regarding food and beverage

Serve the Guest in an accommodating manner

Must know all food liquor, beer, wine and retail offered

Apply positive suggestive sales approach to guide Guests

Pre-bus tables; maintain table cleanliness, bus tables

Looks for ways to avoid waste and limit costs

Assist in keeping the restaurant clean and safe

Provide responsible service of alcoholic beverages

Deliver food and beverages to any table as needed

Must follow all cash handling policies and procedures

Report to property on time and in proper uniform

Requirements:

Must be of legal age to serve alcoholic beverages (May vary by state)

Must have all certifications and licenses as required by local Health Department and Alcoholic Beverage Commission statutes

Must have clear written and verbal communication skills

Must have the physical abilities to carry out the functions of the job description

Must be able to responsibly handle cash transactions

Must be able to consolidate and coordinate needs for all tables within their station

Must be able to carry food and beverages

Must be able to work in a team environment

High school diploma or equivalent; college degree preferred

At least one-year experience as a food server within a restaurant, hotel, or conference center operation

Any related customer service/oriented experience will be considered

Ability to comprehend and communicate in fluent English

Waiter/Waitress Top Skills & Proficiencies:

Basic Math

Verbal Communication

Customer Service

Resolve Conflict

Teamwork

Persistence

High Energy

Sell to Customer Needs

Thoroughness

Professionalism

Client Relationships

Physical Strength

Stamina