Job Description
Research and correct campaign claim coding issues to improve overall quality
Respond to incoming emails (before the end of the next business day)
Identify and assess gaps on returned campaign claims
Conduct follow-up calls with dealers requiring assistance on previously submitted returned campaign claims
Notify the Project Manager on actionable campaign claim incoming calls or email alerts to ensure corrective and preventative action
Process internal audit department chargebacks
Update monthly and weekly campaign reports
Debit recall claims if such documentation is out of compliance
Attending weekly campaign meetings
Research and respond to campaign inquiries within the company
Debit or debit/credit campaign claims as necessary
Research Date of First Use Requests and update system accordingly
Research and update Branding of VINS
Qualifications
Minimum 1 year of experience with Microsoft office
Minimum 1 year of experience with IBM AS/400 is desired
1 year of experience performing general office duties is desired
1 year of experience in an automotive-related field is desired
Excellent oral and written communication skills.
Excellent problem-solving skills
Ability to apply Deductive and Inductive reasoning to produce logical conclusions
Additional Information
LANGUAGE SKILLS
REASONING ABILITY
Excellent problem-solving skills
Ability to apply Deductive and Inductive reasoning to produce logical conclusions
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.