Royal Automotive Group has multiple locations in Tucson, and we are always accepting applications from talented people. The role includes receiving callers at the dealership, determines the nature of their business, and directs callers to their destination. Balances credit card transactions, submits warranty and extended warranty claims and submits journal entries for accounting purposes.

The ideal applicant for any position, high school diploma/equivalent, strong customer service skills, a strong command of the English language (verbal & written), a high level of self-confidence, exceptional organizational skills, able to multi-task.

Bilingual (Spanish + English) is a huge plus

RESPONSIBILITIES

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Communicates messages to the appropriate parties in a timely manner.
• Serves as liaison to service providers regarding problems with telephone systems and employee special requests.
• Opens and routes incoming mail.
• Handles customer complaints or refers to appropriate dealership employee as necessary for resolution.
• Maintains a professional appearance.
• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Files and maintains all service records as required by the warrantor.
• Receives cash, checks and credit card payments from customers; records amount received.

QUALIFICATIONS

• Must be at least 18 years old
• High school diploma or GED
• Must have an impressive work-ethic
• Neat, clean, and professional appearance
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Company Description

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Royal Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time