Job Description

The Washington Football Team is currently seeking a CRM Analyst, Business Intelligence to join the Washington family. This person will be a member of the Business Intelligence department at the Washington Football team. They will be responsible for bringing our Marketing, Sales and Service processes and strategies to life on our Microsoft Dynamics 365 platform. The ideal candidate is self-motivated and analytically minded. They should have experience building and implementing a stable CRM environment, driving cross-functional adoption of CRM tools and strategies, and building dashboards to report on success. 

 RESPONSIBILITIES

• Oversee day-to-day Microsoft Dynamics 365 administration including user support and training.

• Manage our CRM capabilities roadmap and participate in our on-prem to cloud migration.

• Configure and maintain CRM integrations, including KORE Software, Eloqua, Tableau, and other systems.

• Create reports weekly/monthly/quarterly and dashboard views as needed to empower data-driven decision-making.

• Use best practices to manage CRM, keeping portal and data clean, and customizing views, properties, workflows, etc.

• Troubleshoot and resolve production issues like software bugs, data issues, and system configuration issues.

• Monitor and support the collection and management of all customer-related data employing data governance methodologies to ensure cleanliness of fan database and its appropriate use.

• Extract, cleanse, and format customer audiences for marketing purposes.

• Contribute to the development and assessment of customer journeys and fan initiatives. 

• Mentor and train other technical team members.

• All other duties as assigned.

 REQUIREMENTS

• Bachelor's degree from a four-year college or university.
• Certifications for applicable software are a plus.
• 4+ years of experience in CRM as a technical developer. 
• 2+ years of database management & analytics or related experience.
• Experience working in a heavily customized CRM environment. 
• High proficiency in Microsoft Excel (pivot tables, VLOOKUP, etc.).
• Dashboard-building experience in business intelligence tools, such as Tableau, Power BI, etc.
• Proficiency with SQL or similar database querying languages.
• Ability to contribute individually and accomplish projects with little supervision.
• Strong project and time management skills; comfortable with frequent change and short lead times.
• Strategic thinker who is also willing to roll up their sleeves and execute the details.
• Strong collaborator who can work successfully across stakeholders. 
• Ability to work successfully with some ambiguity, some weekends/non-standard hours.

 PREFERRED

• Direct experience with a sports team or a related entertainment industry.
• Experience with KORE Software.
• Experience with R or Python

Washington Football Team is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, creed, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.