About WeLink

WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else.

We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. We've had paying customers for a year in the Las Vegas metro area. At WeLink, we place a strong emphasis on delivering quality service and maintaining an excellent customer experience. As a result, our customers love our service, and our churn is extremely low.

We recently closed a large round of funding and are poised to grow massively.

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world, join us.

Job Description

WeLink is looking for a Customer Care Representative to ensure complete customer satisfaction. Our Customer Care Representative will focus on the needs of customers by managing accounts, addressing billing questions, and providing helpful information. Candidate's should be organized and capable of multitasking.

Essential Job Functions

• Manage customer accounts.
• Assist with escalated customer concerns and issues.
• Communicate with customers via phone calls, text messages, and emails.
• Update internal ticketing system.
• Provide world-class customer service.

Experience/Qualifications

• 1+ year of previous experience in Customer Care or Customer Service.
• Previous experience working in an office environment.
• 1+ year managing customer accounts via phone calls, emails, text messages and internal ticketing systems.
• Bilingual (English and Spanish) is highly preferred
• Knowledge of billing cycles and methods.
• Great communication skills.
• Desire to help customers and go the extra mile to solve their problems and make them happy.
• Ability to learn quickly.
• Creative problem solving.

Benefits

• Medical
• Dental
• Vision
• Long Term Disability
• Short Term Disability
• 401(k) with a company match
• PTO
• Unpaid Time Off
• 10 Paid Holidays

This position is considered hybrid and will require the employee to work in office 2 days a week at our Lehi, UT Headquarters. Must be able to work an 8-5pm or 9-6pm schedule.