Type:

• Contract

Full Time or Part Time:

• Full-Time

Pay Rate:

• TBD

Location:

• Tallahassee, FL

Language Requirements:

• Write, read, and speak English fluently.

Language Preferences:

• N/A

Job Overview:

We are looking to fill an intermediate professional level role You will work on projects/systems/issues of medium to high complexity. Provide internal and external customer support for Web systems and services. Work on one or more projects as a project team member, occasionally as a project leader. May coach more junior technical staff.

In this role you will be responsible for providing support services to users of Internet and Extranet sites. Provide technical advice and guidance relative to problems involving user interface, browser, hardware and supporting software. Troubleshoot and restore routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Maintain a knowledge database and call tracking database to enhance quality of problem resolutions.

You will also coordinate efforts with the Help Desk to ensure all calls outside the customer environment are effectively resolved. Work in a team setting, sharing information and assisting others with calls. Provide input to Web development team for site improvements based on customer feedback. This job is very similar to an experienced Help Desk professional, with the added responsibility of interfacing directly with external customers to the business. As a result, customer service and technical competencies are very critical, as this may be the only “live” interface a customer has with the business. And other duties as assigned.

Experience Requirements:

• A minimum of 3 years of IT work experience with PC or client/server platform, network or systems administration in relevant computing environments.

Experience Preferences:

• TBD

Physical Requirements:

• Ability to lift light equipment or materials, generally up to 30-50 pounds.
• Adequate vision to perform tasks effectively, including close and distance work.
• Good hearing ability to effectively communicate and respond to auditory cues.

Education Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Education Preferences:

• TBD

Training Schedule:

• TBD

Schedule:

• TBD

Dress Code:

• Business Casual

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO (Paid Time Off)

Additional Information:

Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.