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Sales Development Representative - Cisco

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Webhelp

Sales Development Representative - Cisco

Phoenix, AZ
Full Time
Paid
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  • Responsibilities

    Job Description

    Webhelp is a global community of over 100,000 passionate game-changers who create amazing human experiences and shape business solutions.

    Cisco is one of the world’s leading brands and just voted again ‘Best Place to Work’ globally, and runs a global program called SBPS in B2B Small Business space where they have partnered with Webhelp across various locations to drive an increase in small business revenue.

    NEW OPPORTUNITY AWAITS!  In this role, you will be a Webhelp employee representing the Cisco brand to Cisco sales teams, distributors, partners, and customers in the small business space. The Sales Development Representative is critical to the success of the sales organization! THIS ROLE WILL INCLUDE OTE.

    GENERAL RESPONSIBILITIES

    • Respond to customer inquiries with qualifying questions for possible opportunities
    • Efficiently and correctly understand if the customer is valid/ready to purchase.
    • Engage customers and qualify by applying thresholds and criteria and create opportunities for potential booking
    • Generate new opportunities through participating in chats, calls, web forms, social media, and callbacks
    • Source new sales opportunities through inbound lead follow-up and outbound calls and emails
    • Research accounts, identify key players and generate interest
    • Route qualified opportunities to the appropriate sales executives for further development and closure
    • Proactively focus on keeping up-to-date on changes in the marketplace impacting customers using social learning
    • Regular one-on-one sessions with Sales & Program Managers to review improvements, trends, and performance

    OPPORTUNITY MANAGEMENT (DEVELOP & CLOSE)

    • Have relevant conversations with the customer and partner stakeholder(s) to ensure that the customer needs are solutioned into Cisco products, services, and licenses
    • Engage with the customer, partner, and other resources to accelerate opportunities and bookings.
    • Maintain a healthy, accurate pipeline by making regular updates to the opportunity related to the customer needs and the solution
    • Review and listen to feedback on weekly performance, and deliver observational feedback on the customer experience

    DESIRED PROFILE

    • 1-year experience in telemarketing, lead generation or qualification, or pre-sales.
    • Experience in or knowledge of the Technology sector
    • Strong communicator who seeks out regular communication and relationship development of business partners Strong relationship development skill
    • A commercially oriented, experienced businessperson (with a technical bent)

    Company Description

    Webhelp is a global business process and customer experience outsourcing company specializing in Sales, Support, Services, Human Resources, Training & Back Office. We are a trusted partner of multiple fortune 500 companies and are looking to bring talented and motivated individuals to our highly successful teams. https://www.youtube.com/watch?v=WX5gUOw4WI0