Job Description

Job Description Work from the comfort of you own home.

Here at Webhelp and we are looking for great people to join our team, just like you! In this role you will be supporting One of the world's top furniture retailers as a Customer Service agent. It is not just a job; it is an experience for home furnishings, with plenty of opportunity to grow and great benefits. You will help customers navigate their concerns with friendly conversation and solution-oriented thinking.

QUALIFICATIONS:

• H.S. Diploma or GED required

• 1-2 years of customer service experience required

• 1-2 years of high-volume call-center experience

• Proficiency with computer software including Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Excellent verbal and written communication skills

• Separate office area free from distraction and noise for 8-hour workday

• High Speed Internet (25mbps download min.)

RESPONSIBILITIES

• Resolve existing customers' cases in a courteous and timely manner while ensuring that all necessary information, options and acceptable solutions are provided.
• Demonstrate good judgment towards complex situations by negotiating and making decisions when is needed.
• Make sure that all customers' Inquiries are properly and efficiently handled by arranging returns, exchanges, refunds and other services
• Partner with affiliated service providers to resolve customers' cases.
• Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
• Ensure a seamless customer service experience by properly documenting the customers' issues, discussions, and negotiations.
• Use available resources to educate yourself on products, services and customer interaction techniques.
• Support the team with any additional duties, as required.

PERSONALITY TRAITS

• You are a people-person and can strike up a conversation easily
• You can juggle multiple priorities while keeping a smile on your face
• You have amazing attention to detail and are consistent in your approach
• You love customers and are confident in communicating with them in a polite and friendly manner

High stress tolerance -- thrives in a high-pressure environment

Company Description

Webhelp is a global business process and customer experience outsourcing company specializing in Sales, Support, Services, Human Resources, Training & Back Office. We are a trusted partner of multiple fortune 500 companies and are looking to bring talented and motivated individuals to our highly successful teams.