Job Description

WE ARE LOOKING FOR A TECHNICAL AND DETAIL-ORIENTED SALES OPERATIONS ANALYST TO HELP WITH THE DATA OPERATIONS FOR A DYNAMIC, GROWING CLOUD SMB SALES ORGANIZATION. THE ANALYST WILL WORK WITH CROSS-FUNCTIONAL TEAMS, INCLUDING SALES, FINANCE, MARKETING, AND BI TEAMS TO HANDLE DATA REQUESTS AND ENSURE TIMELY AND ACCURATE REPORTING.

THIS PERSON WILL GAIN TECHNICAL AND ANALYTICAL EXPERIENCE WORKING HEAVILY WITH OUR DATA THROUGH SQL AND DATA VISUALIZATION TOOLS. SHE OR HE WILL ALSO LEARN SALES KPIS AND PLAY A KEY ROLE IN SUPPORTING THE SMB SALES TEAMS.

JOB RESPONSIBILITIES:

• PERFORM LARGE-SCALE DATA ANALYSES ON GOOGLE CLOUD SALES DATA TO CREATE ACTIONABLE INSIGHTS

• DESIGN, DEVELOP AND ESTABLISH KEY PERFORMANCE INDICATORS TO MONITOR THE HEALTH OF THE BUSINESS AND SHARE WITH SALES LEADERS

• MAKE BI-WEEKLY FORECASTS AND GENERATE PERFORMANCE METRICS FOR QUARTERLY BUSINESS REVIEWS

• EXECUTE DATA AND ROOT CAUSE ANALYSES TO IDENTIFY OPPORTUNITIES FOR IMPROVEMENT OF OUR WORKFLOW PROCESSES AND DATA INFRASTRUCTURE

• PRIORITIZE AND COMMUNICATE STAKEHOLDERS NEEDS

MINIMUM QUALIFICATIONS:

• BACHELOR'S DEGREE IN BUSINESS, FINANCE, ENGINEERING OR RELATED TECHNICAL FIELD, OR EQUIVALENT PRACTICAL EXPERIENCE

• 2 YEARS OF RELEVANT WORK EXPERIENCE IN AN ANALYTICAL ROLE

• 2 YEARS OF EXPERIENCE USING SQL: USE STRONG ANALYTICAL AND MODELING SKILLS, INCLUDING SOME EXPERIENCE WITH PROJECT MANAGEMENT AND ANALYSIS OF LARGE DATA SETS USING SQL AND MODELING IN EXCEL. RESUMES WITHOUT PROFESSIONAL SQL EXPERIENCE WILL NOT BE CONSIDERED.

• PROBLEM-SOLVING AND ANALYTICAL SKILLS COMBINED WITH STRONG BUSINESS ACUMEN

• EXCELLENT COMMUNICATION SKILLS: VERSATILE ORAL AND WRITTEN SKILLS ARE REQUIRED FOR CONTACT WITH ENGINEERS, BUSINESS LEADERS, AND OTHER BUSINESS PARTNERS

• SOFTWARE FAMILIARITY: EXCEL, SQL, CRM SYSTEMS (E.G. SALESFORCE)

• FLUENT ENGLISH – ADDITIONAL LANGUAGES ARE A PLUS

• AVAILABILITY TO WORK DAYS IN SUNNYVALE, CA (THIS IS NOT A TELECOMMUTE/REMOTE ROLE)

• ABILITY TO WORK FOR ANY US EMPLOYER (WE DO NOT PROVIDE VISA SPONSORSHIP)

• WE DO NOT PROVIDE RELOCATION PACKAGES

PREFERRED QUALIFICATIONS:

• EXPERIENCE WITH STATISTICAL PACKAGES: R, PANDAS, STATA, MATLAB

• SALES OPERATIONS EXPERIENCE

WE COULD BE A TEAM IF YOU

• ARE LOOKING FOR AN INTERNATIONAL AND DYNAMIC WORKING ENVIRONMENT

• WISH TO TAKE THE CHANCE TO DEVELOP YOURSELF INDIVIDUALLY

• ARE A TEAM PLAYER WITH ANALYTICAL AND COMMUNICATION SKILLS

Company Description

Webhelp is a global business process and customer experience outsourcing company specializing in Sales, Support, Services, Human Resources, Training & Back Office. We are a trusted partner of multiple fortune 500 companies and are looking to bring talented and motivated individuals to our highly successful teams.