Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities should start their application today! Responsibilities: • Handle customer complaints as necessary • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Connect with the housekeeping department to ensure guest accommodations are ready • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Well-versed in taking telephone calls and handling stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent Compensation: $14 hourly

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