Job Description

MEMBER SERVICES REPRESENTATIVE I

Centennial, CO, US

SUMMARY

This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance member satisfaction with WellDyneRx by responding to incoming phone calls. Problem solving skills are essential. This position is the focal point for all members placing orders for mail order or checking status of same; often times the single point of contact with members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond in a prompt, professional and courteous manner to member questions regarding placement of an order and/or the status of an order

• Provide a basic level of customer support; referring complex issues or questions to appropriate support staff

• Use computer to access member records and process orders

• Handle difficult people and problems professionally

• Other tasks as assigned

EDUCATION AND EXPERIENCE

• High School Diploma required

• Post High School or specialized training a plus

• One year experience in customer service position

• PBM or healthcare industry experience is desired

KNOWLEDGE, SKILLS, AND ABILITIES

• Positive attitude with excellent customer service mindset, working in a way that demonstrates WellDyneRx’s commitment to Incredible Service

• Computer proficiency to navigate required databases and operate in required software packages

• Excellent communication skills, both written and oral. Strong interpersonal skills

• Interested in working with people with a strong desire to resolve problems

• Able to work under pressure

• Strong attention to detail

• Creative problem solver and effective at conflict resolution

• Ability to work flexible hours as needed in a 24/7 environment

• Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift.

WORK ENVIRONMENT / PHYSICAL DEMANDS

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.

Company Description

For 25 years, WellDyne has leveraged our clinical expertise to drive improved health outcomes for our clients and members. Now, we’ve scaled our business, added a deep commitment to innovation and are prepared to challenge the status quo in this industry. We’re on a quest to fill the gap that exists today for PBM options serving the middle market. We offer the lowest net-cost solutions, highest-touch customer service and best-possible clinical results. Our momentum is unstoppable — we’ve grown to partner with nearly 2,000 clients; serve more than 2.5 million members; built the capacity to fulfill more than 15 million prescriptions per year; and established a wholly-owned, award-winning specialty pharmacy. And still, we will not settle.