General Summary:
Under the general supervision of the Manager-FMLA Services, provides support and guidance to employees, supervisors, and individuals involved in the FMLA process through telephone contact, computer contact, and meetings. Documents in the database and prepares reports pertinent to FMLA.
Duties and Responsibilities:
1 Using a variety of systems, maintains appropriate record keeping in accordance with FMLA and system guidelines.
2 Offers guidance and assistance to employees and supervisors with information and explanation of the FMLA process.
3 Communicates with employees and supervisors concerning timekeeping and pay information as it relates to the FMLA process.
4 Interacts and maintains regular contact with employees and supervisors and responds appropriately and efficiently to requests for service and/or assistance. Answers questions/inquiries to resolve questions and concerns orally or in writing.
5 Intakes leave requests, sending required notices, forms, and letters to determine eligibility. Ensures federal compliance of leaves and notices.
6 Tracks leave time, working with employees and supervisors to ensure proper management of FMLA eligible hours.
7 Determines continued eligibility for short term disability (STD).
8 Maintains time records for employees on both full and/or intermittent leaves of absence determining when the waiting week has been satisfied. Using specific pay codes, enters STD, sick, or PTO leave hours based on the type and the length of the leave.
9 After payroll processing is completed, makes appropriate adjustments to employee’s time record based on revisions.
10 Assists with the coordination of the return to work process, including accommodation requests and leave expirations.
11 Interacts with other departments within the company, including IT, HR, and Employee Health to ensure steady continuation of care.
12 Establishes and maintains accurate information within the database.
13 Generates and prepares reports on a regular basis to analyze leave data.
About WellSpan:
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multi-specialty medical group of more than 850 physicians and advanced practice clinicians, a home care organization, six respected hospitals, more than 15,000 employees, and 160 patient care locations. The region's only accredited Level 1 Trauma Center and Primary Stroke Center with an endovascular neurosurgery program. WellSpan is consistently recognized by IMS Health as one of the Top 100 Integrated Health Networks in the United States and has been recognized by Health Imaging and IT as one of the nation's "Top 25 Connected Healthcare Facilities." IMS Health is the leading provider of information services and technology for the healthcare industry.
The Community:
WellSpan Health facilities are located in multiple counties across south central Pennsylvania and northern Maryland, all offering an ideal living environment to match the quality of work-life balance you’re seeking. The area offers abundant outdoor and cultural activities, including restaurants, theatre, golf courses, hiking trails, water sports and historic tours. Additionally, our communities are a short drive from several, large metropolitan areas including the Baltimore/DC metro area and Philadelphia.
If you value a strong sense of community, the more palatable pace of rural living, and the convenience of a workplace close to home, you’ll realize the advantages of considering WellSpan Health as part of your future.
Minimum Experience: 3-5 years customer service, emphasis on telephone contact
Preferred to have FMLA & ADA knowledge and experience; Healthcare experience