Job Description

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, mid-level practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in WellStreet's fast paced, high-energy clinical office environment.

Please note that we are a COVID-19 testing location.

MINIMUM QUALIFICATIONS

• MUST BE AVAILABLE 5 OUT OF 7 DAYS A WEEK
• MUST BE AVAILABLE FOR 13 HOUR SHIFTS FROM 7AM-8PM
• ROTATE WEEKENDS AND HOLIDAYS
• Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program from an accredited school
• Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room)
• Must be proficient in venipuncture and injections
• Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced high-volume environment
• Knowledge of clinical procedures, medical anatomy and physiology
• Documentation skills and attention to detail
• Must have a working knowledge of ICD-9 and CPT codes
• Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
• Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time
• Maintain safe, secure, and healthy work environment
• Ability to participate in initial and ongoing training as required
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues
• Excellent customer service skills
• Energetic team player
• Bilingual preferred
• Responsible for traveling to all locations
• Occupational Medicine Experience

RESPONSIBILITIES

• Prepare patients for and assist with examination or treatments
• Perform triage and obtain vital signs
• Obtain and document patient history
• Operate office medical equipment
• Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by WellStreet
• Understand and enforce standard health care regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers.
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
  • Assure HIPAA and OSHA compliance
• Routine Clinical Procedures
  • Administer medications and non-intravenous injections (intramuscular, subcutaneous & intradermal)
  • Perform aseptic procedures
  • Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs
  • Perform basic laboratory procedures
  • Ability to start an IV, placing a catheter, & splinting a plus

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