Benefits:

Medical Benefits

Bonus based on performance

Opportunity for advancement

Profit sharing

Training & development

Wellness resources

Employee discounts

Pause West Des Moines, IA // Full Time, Hourly

Pause West Des Moines is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew, and ultimately resume life in a clearer, happier, and healthier state of mind. Pause offers a wide array of science-backed wellness modalities such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today.

We are seeking Wellness Associates who will be the resident experts and the key to our client experience as they will play a pivotal role in sales, customer service and maintenance of the studio aesthetic. We want wellness enthusiasts who love, see, experience and understand the benefits of our science-backed offerings, and are looking for a place to feel joy and pride as a result of helping people elevate their way of living. This Wellness Associate job is an hourly position and is a great opportunity to learn a new industry, help launch a new studio and become part of a rapidly emerging brand.

KEY RESPONSIBILITIES

Ensure every client has an exceptional experience by warmly greeting customers, thoroughly explaining our services and answering questions - proactively building a positive relationship with every client

Actively promote Pause services and packages based upon the needs of the client and mastery of the Pause wellness philosophy

Assist with studio outreach initiatives and events

Maintain a high level of aesthetic throughout the studio by inspecting our service rooms both before and after use. Maintain a high level of cleanliness through the studio including reception and restrooms

Follow studio policies, procedures, and standards to maintain high-quality service

Stay up to date on knowledge specific to Pause

Other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

1-3 years of experience in wellness, fitness, customer service or related field

High school graduate or equivalent

ESSENTIAL SKILLS AND COMPETENCIES

Strong customer service and troubleshooting skills

Excellent communication skills

Aptitude for sales

Highly organized and able to multi-task

Passion for wellness and commitment to delivering outstanding client experiences

PHYSICAL REQUIREMENTS AND ENVIRONMENT

Requires a wide range of constant physical activities, including but not limited to sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching

Frequent repetitive movements

Requires close, distance, peripheral vision and depth perception

Continuous exposure to moderate noise

Frequent walking and standing on hard surfaces

Frequent movement, lifting or carrying of weight up to 50 pounds

Frequent use of chemicals, including solvents, lubricants, adhesives, paints, and cleaners