Benefits:

Flexible schedule

Training & development

Wellness resources

Be a part of something new and exciting in the health, wellness, and sports recovery industry in Jacksonville, NC.

Synergy Physical Therapy & Sports Medicine - a locally owned, award-winning Physical Therapy practice that has been in business for 12 years in our community is launching a new wellness studio next door - Coastal Chill Cryo & Wellness.

We are seeking friendly and detail-oriented people who have a passion for the health and wellness industry and helping others. Our ideal candidate has a fun but professional attitude with excellent phone and in-person communication skills.

You will be a key part of the client experience, guiding him or her to the modality or treatment that will best meet their individual needs, answering questions in person and over the phone, directing client tours and onboarding, helping to set clients up on treatment modalities, resetting the treatment rooms or equipment for the next client, ensuring the cleanliness and appearance of the studio is maintained, and serving as an ambassador of the company with client and community interactions.

This requires a strong commitment to providing clients with exceptional customer service and wellness experience. Excellent phone skills and

This may be a perfect position for someone with a prior background in a wellness studio, boutique gym, spa, medical office, restaurant host, salon, or retail setting.

Prior experience with membership sales, retail item purchasing, client scheduling, processing payments, and handling client concerns is a plus.

We are happy to train motivated applicants who are committed to professional growth and longevity with our organization.

Opportunites to assist with internal and external marketing, community outreach, and social media marketing are available. Applicants with experience in those roles are eligible for a higher hourly pay range based on marketing skills and experience.

Additional opportunities exist to be trained up to also provide direct client care services including cold laser therapy, localized cryotherapy for pain relief and body contouring/fat loss and assisted stretch services. Please see our listing for Assisted Stretch Coaches if interested in that specific role.

Job Responsibilities:

Greet clients arriving for scheduled services and walk-ins

Provide tours of facility and overview of available services to current & potential clients

Highlight and explain options for clients to add on additional in-house wellness services

Perform administrative functions such as answering phone calls and emails, taking payments, scheduling future appointments, and client reminder and follow up calls

Assist with keeping workspace and studio clean and organized

Assist with basic wellness studio upkeep (laundry, cleaning tasks, resetting rooms between clients, routine equipment inspection and upkeep)

Maintain knowledge of in-house retail products and guide clients on products available to support their goals

Help develop and grow a dedicated client list who commit to regular, ongoing wellness services thru purchase of memberships

Assist with client acquisition and retention

Phone call, email and direct message follow ups with client leads

Be a brand ambassador for Coastal Chill Cryo & Wellness in the studio and community

Participate in social media marketing capturing client testimonials and successes, sharing more about Coastal Chill services and products, and building brand awareness and community connections

Opening and closing duties as required

Inventory and ordering of supplies as needed

Expectations:

Passion for supporting clients in the health, wellness, sports recovery, and aesthetic industry

Ability to create a positive and welcoming environment for all clients

Ability to help with individual service sales and memberships sales for services

Maintain efficiency with time management for client service delivery

Growth minded active learner seeking to enhance your skill set in the wellness setting

Ability to present self professionally and earn client trust and loyalty

Excellent communication and active listening skills - open to feedback

Adaptability to meet client and business needs

Ability to work well in a team environment and support company goals

Must have a professional work ethic, be reliable and adhere to attendance policies

Attend staff meetings and required company trainings

Handle client concerns when applicable. Direct issues to management as needed.

Job Type: Part time. Flexible

Pay rate: $12-13/hour depending on skill set, experience in this industry and hours of availability. Higher end of pay scale for those who can work higher demand hours – later afternoons/early evenings and weekends and/or applicants who bring additional external/internal marketing experience, and/or sales experience.

Expected hours: 20-25 hours/week. Ability to work rotating weekend hours a plus.

Benefits:

Access to free and discounted wellness services including Platinum LED medical grade red light therapy, infra-red sauna, vibration therapy, compression boots, localized cryotherapy for pain relief, body contouring, fat loss, EMS therapy for muscle building/fat loss/body contouring, and more

Bonuses for package sales/higher ticket sales to clients

Professional growth and skill development in an emerging industry