Benefits:

Company parties

Opportunity for advancement

Paid time off

Training & development

Are you a phone wizard with a passion for helping people (even when they're a little freaked out about raccoons in the attic)? Do you love solving problems, calming nerves, and turning frustrated callers into raving fans? If you said YES, we want to talk to you!

Coastal Wildlife & Pest Services is growing, and we’re looking for an experienced and highly polished Customer Service Representative to join our team. This is not your average CSR gig — we need someone who can handle high-pressure calls, manage escalations with grace, and be the friendly, reassuring voice of our company.

💪 What You'll Be Doing:

Answering incoming calls with a smile you can hear

Scheduling appointments and routing calls to the right team members

Handling escalated customer concerns with empathy, confidence, and professionalism

Making outbound calls to follow up on services, estimates, and customer satisfaction

Acting as a calming force when customers are stressed or upset

Mastering our CRM and phone systems (we’ll train you, but tech comfort is a must)

🎯 What We’re Looking For:

3+ years of customer service experience (bonus if it's in home services or pest control)

Exceptional phone presence — clear, warm, confident, and unshakeable under pressure

Experience handling customer escalations and turning tough situations into positive outcomes

A team player who takes pride in being the voice of the company

Fast learner with strong organizational and multitasking skills

Excellent written communication for follow-ups and documentation

Tech-savvy and comfortable learning new systems quickly

🚫 What We’re Not Looking For:

Someone new to customer service

Anyone who’s intimidated by handling upset customers

People who ghost interviews or think “punctual” is optional

📦 What You’ll Get:

Competitive pay

Fun, supportive team environment (we like to laugh, but we get stuff DONE)

Opportunities to grow within a rapidly expanding company

Paid training and potential performance bonuses

A leadership team that truly values what you bring to the table

Ready to Be the Calm in the Chaos? Apply now with your resume and a short note telling us why you’re the person we can trust to be the voice of Coastal Wildlife & Pest Services. Extra credit if you mention your favorite Florida critter.