Job Description

JOB DESCRIPTION

POSITION SUMMARY:

The Inside Sales Representative is responsible for maximizing West Direct Oil market share, profitability, efficiency, and customer satisfaction within a defined set of accounts. The Inside Sales Representative will maintain customer relationships and technical fulfillment of products and services by executing strategies for growth, customer retention, competitive displacement, and customer satisfaction within assigned accounts (book of business). The Inside Sales Representative will partner with other sales team members to maintain and grow market share through the development of new account relationships.

ESSENTIAL FUNCTIONS:

MAINTAIN AND GROW VOLUME AND MARGINS WITHIN ASSIGNED ACCOUNTS. Ensure profitability of West Direct Oil products and services is maximized in account. Establish relationships with assigned customers and correspond with regularly via telephone and or email to reinforce West Direct Oil Fuels relationship with the customer. Identify and convert sales opportunities into incremental business growth. Sell deeper into current accounts and identify opportunities to acquire additional business (share of wallet). Maintain and update customer profiles and provide accurate forecasts/pipeline tracking within the West Direct Oil sales process. Coordinate internal resources and external contacts to add value within accounts and drive profitable business expansion.

PROVIDE ACCOUNT MANAGEMENT AND FIRST LEVEL CUSTOMER SUPPORT. Coordinate the sales and operational resources supporting assigned accounts to ensure complete customer satisfaction. Serve as the first point of contact for all customer requirements involving West Direct Oil products and solutions in assigned accounts. Understand customer's business goals and strategies to assess needs and opportunities. Handle technical inquiries related to our products to support Account Managers, and Business Development Managers. Work closely with operations and credit in order to create a best in class customer experience and improve West Direct Oil perceived value as a service provider. Understand West Direct Oil resources available to support the customer and articulate West Direct Oil capability and value proposition.

TEAM SELLING. Receive incoming sales inquires and forward leads or determine the best way to respond in consultation with the Sales Manager. Work closely with Territory Managers to quote and follow up on quotes to customers. Cold call leads and prospective customers and pass leads on to sales management as appropriate. Ensure that new and existing customers are transitioned from Territory Managers in a manner that is non-disruptive to the customer’s operation, delivers on our commitments to them, and retains them as a customer.

REQUIREMENTS:

A college degree or equivalent experience and demonstrated success in sales, account management, and technical support.

Highly motivated individual with 1-3 years of relevant industry sales experience.

PHYSICAL DEMANDS:

Ability to lift boxes weighing up to 30 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Job Type: Full-time