Job Description

West Shore Home is a technology-enabled national brand, aggressively implementing and utilizing new systems and custom applications to achieve unparalleled success in serving our customers and optimizing our business. We leverage technology and data to help accomplish our mission of becoming the most admired U.S. home remodeling brand.

We are seeking to add a SALESFORCE ADMINISTRATOR to our team of Salesforce professionals who is looking to take their career and skillset to the next level!

As a SALESFORCE ADMIN/SUPPORT SPECIALIST, you will use your expertise to provide excellent support to the total business enterprise by serving as an internal subject matter expert for various Information/Technology systems. By demonstrating knowledge of Salesforce functionality and business processes, you will own the timely and responsive resolution of tickets with minimal escalation.

SALESFORCE SUPPORT SPECIALISTS:

• Analyze, diagnose, and resolve issues that occur within Salesforce, Lead CPQ, Five9 and other company platforms
• Manage the company's Jira Service Desk ticketing system to resolve issues and provide updates to team members and internal customers
• Work closely with the Business Systems Support Manager and Project Manager on the roll out of new features
• Manage processes that directly impact and relate to the Salesforce Organization, which include building automations and code build outs or edits
• Investigate workflows, processes, flows and configurations within Salesforce in order to troubleshoot potential issues

SALESFORCE SUPPORT SPECIALISTS CANDIDATES:

• Have 1-2+ years working with end users in technical troubleshooting or customer service
• Have demonstrated knowledge of the standard capabilities of Salesforce
• Are experienced in troubleshooting and building custom applications, objects, and automation in Salesforce
• Have education or experience in systems, databases, and administration tools
• Possess strong communication skills to communicate effectively with internal/external developers at a technical levels, as well as front line employees with no technical background
• Have an intermediate to advanced understanding of Excel and other spreadsheet programs
• Preferably have a Salesforce.com Administrator certification

TOTAL COMPENSATION:

The guaranteed pay range for this position is $60,000 per year to $80,000 per year. The actual rate is based on each candidate’s skill set and will be determined by the Hiring Manager. This role is a salaried, exempt position that is not eligible for overtime pay.

BENEFITS:

We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us. Through offering multiple health insurance options (medical, dental, vision, accident insurance, life insurance, critical illness insurance, and short- and long-term disability), a 401K with company match, paid holidays, training opportunities, relocation assistance, and unlimited growth potential, we’ve got you covered. This role is also eligible for our Company’s responsible-PTO policy which allows you to take the time that you need when you need it.

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Company Description

West Shore Home is a fast-paced, residential remodeling company determined to become America’s Most Admired Home Improvement Brand. In 2006, we started with one office in Pennsylvania, and have since grown to include 25 offices in 11 states. Whether you're working in Installation, Operations, Sales, or in the Corporate Office, we challenge ourselves to think differently so our customers can easily fit a high-quality remodel into their busy lives West Shore Home Employees: -Take Extreme Ownership of your finished work and results -Do the Right Thing Always -Strive to Get Better Every Day -Are ambitious and an Exceptional Teammate If you want to be part of a stable company with exciting growth potential, apply today!