For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency.
JOB SUMMARY
We are seeking a bilingual, English/Spanish candidate for our Patient Financial Counselor. Assist patients in understanding their financial responsibilities. Will need to have knowledge of EOB’s and be able to explain billing statements to patients while providing excellent customer service. Ability to collect patient information, payments, assist with necessary paperwork, and fulfill other customer service or administrative duties. Skilled in accurately managing patient documentation, optimizing workflows, and resolving issues to ensure a positive experience for patients. Proven record of accomplishment of improving patient satisfaction scores. Effective communication skills, receives and manages transactions from patients, either in person, via phone or via fax.
JOB QUALIFICATIONS
JOB DUTIES
West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.