The Census Survey Specialists (Customer Service Representative / CSR) working on the CQA (Census Questionnaire Assistance) program will assist the public by researching and responding to frequently asked questions regarding the completion of the 2020 US Census forms. To prepare you for this role, TDB will provide paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Make Your Mark in History. Join our team to support the 2020 Census!

Job Description Summary

PAY AND BENEFITS:

• Competitive pay rates
• $200+ in referral incentives
• A variety of shifts that meet lifestyle and family goals
• Fun, professional atmosphere
• The opportunity to positively impact your community by being involved with the 2020 Census

RESPONSIBILITIES:

• Follow defined Census program information, processes, and procedures.
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Adhere to Census approved scripts in conducting interviews and completing forms.
• Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
• Enter data into desktop application to accurately capture all responses.
• Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
• Follow defined Census guidelines as they apply to completing Census forms.
• Report problems that occur.
• Adhere to designated work schedule.

EDUCATION:

• High school diploma or equivalent required.

QUALIFICATIONS:

• Minimum six (6) months customer service required.
• SECURITY CLEARANCE REQUIRED. Position contingent on ability to obtain low risk security clearance.
• Must be able to read and speak English clearly and professionally.
• Bilingual agents will receive a pay differential and will be required to pass a language skills assessment test.
• Ability to pass United State Census Bureau suitability assessment.
• Ability to effectively work within established contractual service levels required.
• Must have demonstrated excellent interpersonal skills.
• Proven ability to work as a team member is required.

Required Skills Required Experience